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M_kear

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Joined 11 years ago

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Re: Update event not working
Hi, I read below that you have periods locked. Maybe unlock the period and try and send an Update Event for the 2023 year. We had the same issue with changing a category (payroll) and then couldn't lodge an update. We use category tracking (not related to payroll) but once I turned that off and tried again to send an update through STP it worked.
2 years ago Place AccountRight: Payroll
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Re: STP - EOFY Update event error
Yep it worked! We do use categories. Thank you so much!
2 years ago Place AccountRight: Payroll
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Re: STP - EOFY Update event error
Haven't had any problems with the other businesses either. Just seems to be happening when trying to send an update in the 2023 year. Now I can't get the Pay History for the 2023... So frustrating! Not sure how I'm meant to finalise the 2023 payroll. Can't get through to MYOB and even the chat couldn't help and closed the chat...
2 years ago Place AccountRight: Payroll
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Re: STP - EOFY Update event error
No I haven't. It was payday yesterday so we had to process - it accepted the payrun with no issues. Did you make any changes to your categories before trying to send up pdate?
2 years ago Place AccountRight: Payroll
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STP - EOFY Update event error
I am trying to send an "Update Event" but keep getting an error "You must specify a category" so it's stopping the update going through. I've checked every single pay item linked to all of the staff and all have been allocated a category... I've exhausted all possiblities of what could be wrong. Any ideas on how I can work out or pinpoint what category or pay item it is related to?
Solved
2 years ago Place AccountRight: Payroll
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