Hemlock
Experienced User
Joined 11 years ago
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Re: MYOB Log on issue
I had this issue, it was blank and then after checking my keyboard tried typing in 'blind' so to speak and it completed the email address, then the password was also blanked out with no key strokes registering and couldn't check to see if it was correct. I then could log in, it obviously still registered the keys being pressed. They need also to allow to save email address, it's ludicrous as no one can get in without the password and authentication anyway and that requires you have your personal phone set up or email set up. Could this be made a bit easier?587Views4likes0CommentsRe: Annoying mannual login required every day
Thanks for that, it just makes it so annoying having to do it all the time. I have had trouble, no option to reply to your message so FYI is a recent problem, I have done 2FA already this morning, had to do it for both company files and now on reopening it requests full log in and 2FA again for both. Doing it every 24 hours isn’t working. I have tried going through selecting the company file, made sure was signed in online (2FA used) and it is still wanting a full log in with email, password and 2FA to access either of the company files I have. I do have Norton antivirus and utilities but that hasn’t interfered with accessing MYOB before and I have had updates to MYOB with no problem. Perhaps it’s the latest update as this was a few days ago and have had the problem of it not holding the authorisation just lately? Hope you can assist, thanks again for getting back to me. I don't like leaving the files open when I'm not there so would love it if this could be fixed. Don't think the screenshot is very informative as it just takes you back into logging in and 2FA but have attached.35Views0likes0CommentsRe: Annoying mannual login required every day
I'm finding it even worse than that, it started off with needing authorisation code once a day, with having to put in email (no option for remembering that) and that seemed to cover the two company files I used and now it's having to log in fully and put in a authorisation code every single time and it requests it for each company file. So having to do the log in and 2FA multiple times a day now. They should at least give a 7 day option or something longer so that those that don't need to don't have to authorise every time and also bring back remembering the email. No one can get in without the password so it shouldn't be an issue to remember the email. There's having security features and then there is this, where it's just taking so much extra time to try and get up and running. I don't like leaving MYOB open in between sessions of work as I've had a problem with having to get a file repaired when the computer shut down suddenly. I think I am lucky though, it sounds like some people cannot access their files at all because they can't log in, at least I can do it but it's a pain doing it multiple times a day for multiple company files.193Views2likes0CommentsRe: Update -Improved Security- 2FA changes
I've not seemed to have the issue with being able to access files with no password/credentials (but have not done a log out and don't want to if it means it is less secure) but MYOB is not giving the option to log in for 12 hours as before and also very annoyingly is not saving email address so have enter everything every time. This issue needs to be fixed as back when this was introduced you did the same thing and had to change it so you could stay logged in for 12 hours and it saved your email to make it easier to log in. Either way, these changes are less than user friendly and not what people want.705Views0likes0CommentsRe: Cannot creat IE File for upload to IRD
Thanks so much, I tried doing that and the backup was going to the right location on my computer but the other link was to the other computer. Did a dummy pay as backed up an extra time last night and it seems to have worked, I then restored back to the previous backup and deleted the journal and IE file so I wouldn't get confused. Email worked this time also, think I have that sorted now. Very much appreciate that, didn't think that it would be looking for the location on the old computer.1.5KViews0likes0CommentsCannot creat IE File for upload to IRD
Hi, I have upgraded from my trusty old Win 7 computer where everything works to a Win 10 computer. I have tried doing a pay on the new computer and when going to finalise the pay the journals imported fine into MYOB but the message came up cannot create EI file and when I clicked on the box for employment information return the date and pay number was there but the box "IE file number name" was blank. Clicking on create EI return button gives the same message, cannot create EI return file. I have tried reinstalling before this due to email issues. I was able to get these sent trying different settings and found using Outlook 2013 and above with view emails before sending worked but I keep on getting various messages with this mostly about needing to set a default email but have Outlook set as the default, as well as have set a default email and data file in Outlook or about server issues. Any solution, particularly for the EI file issue? I had to switch back over to the Win 7 computer to complete the pay so I could get this generated and uploaded and the pay tonight finalised. ThanksSolved1.5KViews0likes2CommentsRe: AccountRight 2017.2 now available
Thank you Quinny, I had to follow the advice to check updates were done then had to download and install the SQL file which was a bit fiddly but now have successfully got the new version downloaded and it is upgrading as I speak. Very much appreciate the quick response and the extra advice that resolved my problem.53KViews2likes0CommentsRe: AccountRight 2017.2 now available
Hi, I have tried downloading this update both via MYOB itself and via the site and I am unable to do so. MYOB just said fatal error and stopped, downloading from support says something about sql server thing being needed and then stopped again. I have also just tried using the server update as well, it says it will install the sql thing then that fails to install also. Can you give advice on how to update? Thanks.54KViews3likes0Comments