ssurgicals
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Joined 9 years ago
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Re: Incorrectly charged
Thank you Princess. I'm struggling to understand why it is taking SO long to be resolved. I notified MYOB of the error on 4/11. Surely someone there could just have reset the subscription to what it is meant to be and credited the wrong invoice and issued the correct invoice in time for the DD pick up on 8/11. 2 separate support people I spoke to on the phone assured me absolutely the incorrect payment would not be taken, but it was! I have just received the following email from your billing team: Case Number: 02036941 Thank you for bringing your invoicing query regarding the recent increase to our attention. The matter has been endorsed to our team for further investigation. Rest assured, we are looking into the issue and will update you on our progress. Once the issue is resolved, we will promptly provide the appropriate refund amount. We greatly appreciate your patience and understanding as we work to address this. How much more time do they need for investigation??! It has been 10 days since I raised the issue. Surely resolving the issue just requires resetting our subscription to what it should be. I feel I'm going round & round in circles with the billing team & getting nowhere!31Views0likes0CommentsRe: Incorrectly charged
Hi Princess Thanks for your reply. Unfortunately despite 2 chaser emails to Mark we still don't have any response from MYOB credit team on this. Nothing has been refunded, the correct invoice hasn't been invoiced. I requested from Mark on Monday 11th the details of who I can make a complaint to at MYOB and had no reply from him. Truly terrible customer service.47Views0likes2CommentsIncorrectly charged
Hi, my subscription to MYOB AR Plus with one company file was somehow upgraded by MYOB to AR Premier with 3 company files on 31/10/24. Resulting in an invoice for $543 instead of our usual $141. I immediately contacted MYOB and was assured they would look into how this has happened and would NOT take that payment from our bank account and would put the subscription back to how it should be. I was promised a call-back with the resolution but that didn't eventuate so I then called again 2 days later and spoke to a different person. Had to go through the whole thing again even though supposedly there were notes against our file. Again I was assured that no payment would be taken as it was in dispute. I have raised a ticket also to match the telephone conversation. This morning I see that the $543 has been picked up by MYOB. No response to my ticket yet and it is no longer possible to speak to anyone in the invoicing/subscription department. Absolutely disgraceful. This needs to be resolved and our bank account credited ASAP. Please help to sort this out.86Views0likes4CommentsSuper payments
Hi I had to reverse the contributions I made in Feb and then re-submitted them on 3rd March (for January contributions). In my list of Manage Payments is still says Processing Payment for the 3rd March. I have checked my own Superfund and that contribution has been paid in. So why does it still say Processing? Also I accepted the recent changes to Pay Super back in February BEFORE I re-submitted the contributions on 3rd of March but I still keep getting emails from you to say log in & accept Pay Super. And now I'm getting a pop-up in MYOB as well. There's nothing there for me to accept given I've already done it!!! Please fix. thanks FrancescaSolved597Views0likes2Comments