DebWright
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Re: Unable to change the payment method 'pay from account' on wage transactions
Hi Julie_A_C Celia_B Thank you so much! This is to inform you that I was able to clear the negative amounts in electronic clearing account and reconciled the transactions as well. You are amazing! Thank you so much for your help!658Views0likes1CommentRe: Unable to change the payment method 'pay from account' on wage transactions
Hi Julie_A_C Celia_B I really appreciate your help. I already created the spend money transaction, entered a negative account and ticked the electronic payment and allocated it to cash at bank account. However, when I opened the Prepare Electronic Payments, I realized that the Cash at Bank account is not available in the 'Pay From Account', the only one showing is the liability account as shown below. Is there anything I should do so the Cash at Bank should appear and be used in the pay from account? And so I can do the next steps which is to tick the negative amount and positive amount, with the pay from account being the cash at bank? Sorry and thank you so much for your help, patience, and understanding.693Views0likes1CommentRe: Unable to change the payment method 'pay from account' on wage transactions
Hi Julie_A_C Celia_B Thank you so much for your response. I believe you are right as I realized that the only transactions that I'm unable to edit are those with superannuation payable that have been paid by my client as shown below. However, could you please let me know how (steps) how I can delete the pay liability entries for me to able to change the payment from account for these greyed transactions shown? The only option I have is to reverse the transaction and it won't still let me edit or change the payment from account. Am I missing anything? Apologies for the inconvenience and appreciate your help. Thank you so much. Best Regards, Zhenna727Views0likes6CommentsRe: Unable to change the payment method 'pay from account' on wage transactions
Hi Celia_B, Good Day! Unfortunately, I mentioned that I can't edit, reverse or delete the wages transactions as the arrows are greyed out, so unfortunately - the options that you provided won't be applicable. And in regard to clearing out the balance from Electronic Clearing Account, it seems that it will only allow me to change the account used for electronic payments, but I will still have the negative balance. I would appreciate if you could please help me fix the corrupt files to resolve the issue. Thank you. Kind Regards, Zhenna994Views0likes14CommentsRe: Unable to change the payment method 'pay from account' on wage transactions
Hi Celia_B , Thank you for your response. I already cleared the cache and still it won't allow me to edit the payroll transactions. Could you please let me know on how to clear the electronic clearing account? As I'm the one who's reconciling my client's account and preparing reports for this client on a monthly basis. Thank you so much. Best Regards, Zhenna1.2KViews0likes18CommentsUnable to change the payment method 'pay from account' on wage transactions
Hi Celia_B Good Day! This is in regard to the issue that I posted last time and I would like to seek for your help and assistance. I've been trying to change the Pay from account from Electronic Clearing to the bank account (Cash at Bank) for some processed payroll transactions as I was informed by my client that she's not yet using the electronic payment method/ABA file (client has just started processing payroll for this account). Unfortunately, the payroll transactions are linked to electronic clearing accounts instead of actual bank account and MYOB won't allow me to change the payment method and the bank account where I can able to clear the electronic clearing account balance and also for me to reconcile the transactions. I'm trying to reverse the transaction but the error code Code: SingleTouchPayrollServiceError (100106) appears. They said that the file must be corrupted but could you please help me fix it or please let me know how can I move the amounts from the electronic clearing account to the Bank account? Or could you please suggest how I can reconcile the transactions for the month including these wages transactions from the reconcile account tab and also to clear the electronic clearing account and transfer the balance to the Bank account? I'm looking forward to your reply. Thank you so much.Solved1.7KViews0likes20CommentsRe: Unable to change the payment method/ payment account on wage transactions
Hi Earl_HD Thank you for your response. Please see attached screenshot of the prepare electronic payment window and I also attached some payroll transactions that are not showing in the prepare electronic payment window that I can't make necesarry changes with for your reference. Hope you can help me on this issue. Thank you so much.461Views0likes3CommentsRe: Unable to change the payment method/ payment account on wage transactions
Hi gavin12345 & Julie_A_C Thank you so much for your help! I believe I would need help from Earl_HD or Celia_B to fix the corrupt files first to resolve the issue. Hi Earl_HD @ Celia_B I would greatly appreciate your help on this matter. Should you need anything else from my end, please feel free to let me know. Thank you all.490Views0likes5Comments