SASTA
Experienced Cover User
Joined 9 years ago
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Duplicate entries in Bank feeds
Hi team, I have duplicate entries in both bank accounts (from different banks) in the bank feeds. Is anyone else having this issue? Aside from "hiding" the transactions, how can I make fix this? It's definitely not a bank thing, I've checked both banks' internet banking and there's definitely no duplicates in the actual accounts... TIA for any help you can provide! Cheers, Rebecca @ SASTA.486Views8likes38CommentsSilly mistake - user error! Advice needed.
Hi team, I did Payroll on Tuesday but I accidentally clicked on report updated payrun rather than submit a new payrun. Now, the PRC is saying $0 for both Gross Pay and PAYG. What's the best way to fix this? Just do a new Payrun for the same dates? Feeling like an idiot! Thanks for any help you may provide! Cheers, Rebecca @ SASTA.Solved104Views0likes1CommentMYOB Online Payments
Hi team, Regarding MYOB Online Payments, I'm wondering why the debited fee does not match what the statement supplied says? For February, there is a difference of around $5 more than is shown on the statement and I cannot for the life of me figure out why the two amounts are different. Can anyone shed some light on this? Thanks. Rebecca @ SASTARe: Connection error when trying to amend and print an invoice
Hi Michelle, My issue fixed itself, no idea how. On the day I was having the issue, I tried everything - restarting MYOB, restarting my computer and then shutting down my computer. None of this worked, but as I mentioned, somehow, it just fixed itself. Today, however, I started having another issue I've had before - I couldn't export or send reports from MYOB to Excel. PDF? No problem, but Excel, forget it. Our IT guys managed to fix it for me, but I feel like we're having one issue after another lately with AccountRight... Cheers, Rebecca @ SASTA414Views1like0CommentsConnection error when trying to amend and print an invoice
Hi team, Every time I try to change a quote to an invoice for the last half hour, I get the message in the attachment - connection error. I have tried to restart MYOB and I have restarted my computer. Can anyone assist here? This is seriously affecting productivity today! Cheers, Rebecca @ SASTA450Views0likes3CommentsRe: AccountRight 2019.3 is now available
Hi, is there any chance that a fix will be provided in the very near future for the software crash that I experience every time I refund someone? This has been an ongoing issue with ARL since we installed it in December 2018. I am now on the latest version (2020.1) and it still happens. Every. Single. Time. I send off the error email and restart MYOB but everytime it happens. And it's so frustrating! Has anyone else experienced this particular issue?7.4KViews0likes0Comments