ContributionsMost RecentMost LikesSolutionsRe: Unable to restore company file online Hi Sai, Finally, I was able to speak with one of your support team, Eddie Encenzo who was very helpful and solved my problem in less than 20 minutes...hats off to you Eddie!!! Thanks to all who tried to help. Regards, Susan Re: Unable to restore company file online Hi Sai, Thank you for your suggestion. I have sent a message to support via My Account and hopefully the y will get back to me asap. Regards, Susan Re: Unable to restore company file online Hi Princess, Gavin or any of the moderators, Tomorrow will be the 3rd week that I won't be able lodge the STP to the ATO if my problem to restore the company file online is not resolved. I thought I could get a solution from your support team for such a minor problem after the first week but all I got were suggestions from an experienced user and 1 moderator who didn't reply from my last message last week. Again, as a recap, I have tried your suggestions: I have tried re-starting the computer mutiple times but error still comes up; I only have 1 company file that I restore online every week to do the payroll and the rest of the time, I work offline. I am just trying to replace the existing online file with an updated file. I have about 12mb in zip file to restore and I don't think this is big enough to cause this problem, my company is so small I only have 3 employees on payroll; I have backed-up and cleared the AccountRight cache as suggested by Gavin12345 previously and it still didn't work; I have uninstalled/re-installed AccountRight 2024.7 just to make sure and still didn't work; Can anyone from your support team or yourselves contact me on (0403) 210-525, I am currently working from home. Regards, Susan Reply... Re: Unable to restore company file online Hi Gavin, I have tried backing up the file with new file names and tried to restore it online, but same error appears. I haven't changed my mymyob user name since my last restored file 2 weeks ago. With STP creator, I will check it out. Can this be linked with the MYOB program? Regards, Susan Re: Unable to restore company file online Hi Gavin, I have tried the first suggestion, multiple times yesterday and again this morning but error still comes up; I just cleared the AR cache as per instructions, tried again to restore the updated file, still Errror; Sorry for my ignorance, how do I use STP creator? Is this within the MYOB software? You're right, I only go online to do the STP and then revert back to working offline. Please advise. Kind regards, Susan Re: Unable to restore company file online Hi Princess, I only have 1 company file that I restore online every week to do the payroll and the rest of the time, I work offline. I am just trying to replace the existing online file with an updated file. Regards, Susan Unable to restore company file online Hi, I've been trying to restore a company file online and it keeps saying "Unable to restore - An error occurred while restoring this company file. No changes were madeto your online file." I have tried re-booting my computer a few times and MYOB is still unable to restore. I have to do the payroll so this is urgent. Please help. Regards, Susan Solved