SBB261
Experienced Cover User
Joined 8 years ago
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Re: Unable to restore company file online
Hi Princess, Gavin or any of the moderators, Tomorrow will be the 3rd week that I won't be able lodge the STP to the ATO if my problem to restore the company file online is not resolved. I thought I could get a solution from your support team for such a minor problem after the first week but all I got were suggestions from an experienced user and 1 moderator who didn't reply from my last message last week. Again, as a recap, I have tried your suggestions: I have tried re-starting the computer mutiple times but error still comes up; I only have 1 company file that I restore online every week to do the payroll and the rest of the time, I work offline. I am just trying to replace the existing online file with an updated file. I have about 12mb in zip file to restore and I don't think this is big enough to cause this problem, my company is so small I only have 3 employees on payroll; I have backed-up and cleared the AccountRight cache as suggested by Gavin12345 previously and it still didn't work; I have uninstalled/re-installed AccountRight 2024.7 just to make sure and still didn't work; Can anyone from your support team or yourselves contact me on (0403) 210-525, I am currently working from home. Regards, Susan Reply...71Views0likes4CommentsRe: Unable to restore company file online
Hi Gavin, I have tried backing up the file with new file names and tried to restore it online, but same error appears. I haven't changed my mymyob user name since my last restored file 2 weeks ago. With STP creator, I will check it out. Can this be linked with the MYOB program? Regards, Susan78Views0likes0CommentsRe: Unable to restore company file online
Hi Gavin, I have tried the first suggestion, multiple times yesterday and again this morning but error still comes up; I just cleared the AR cache as per instructions, tried again to restore the updated file, still Errror; Sorry for my ignorance, how do I use STP creator? Is this within the MYOB software? You're right, I only go online to do the STP and then revert back to working offline. Please advise. Kind regards, Susan94Views0likes2CommentsUnable to restore company file online
Hi, I've been trying to restore a company file online and it keeps saying "Unable to restore - An error occurred while restoring this company file. No changes were madeto your online file." I have tried re-booting my computer a few times and MYOB is still unable to restore. I have to do the payroll so this is urgent. Please help. Regards, SusanSolved437Views0likes11Comments