Antz72
Experienced Cover User
Joined 8 years ago
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Re: Blacklisted email address
I am having this issue too. The email that is being rejected, that company receive from the accountright email from many of their clients. Ours is the only one being rejected. Their IT said is may be blacklist by MYOB. How do I check if any emails are blacklisted on my account??Re: Unable to send statements
Hello I tried clearing the cache and that does not fix the issue. The emails are correct. All payslips, invoices, and remittances go out with no issue. We need this fix because we are losing money by having to select small groups to send out. Sending 8 at a time does not work now either.74Views0likes1CommentUnable to send statements
I have a repeated problem sending out statements to customers. Normally I can select all and email the statements. Now when I select all I find only a random few statement emailed. Previous I was advised to send smaller and smaller groups. This work sending 8 to 10 statements at a time. This issue eventually correct and I could send all statements together but there was not explaination as how this occurred. Now the problem is back and it will not work sending more than 8 statements. How do I fix this issue as it is time consuming and we are missing out on payments from customers because they do not receive their statements?155Views0likes3CommentsRe: Customer Statements not emailing - Or email blank statements
Hello I have had this issue before and it was resolved but it is back again. MYOB Accountright will not let me send multiple statements at the same time. It will only let me send small groups of 5 or 6 statements. This is very time consuming when you need to issue 100s of statements weekly. Could you please look into why this is happening again and resolve it?59Views0likes1CommentRe: Unable to re-send sales invoice in a locked period
I am also having this issue. We locked the period before 30 June 2024 and it will not let me email or print unpaid invoices I need to send to customers. I understand I can unlock but I cannot keep having to do this on all accounts wanting open invoices from prior to June 30. I also updated MYOB Account Right today 22 July 2024.160Views2likes0CommentsRe: AccountRight Emails for statements not being sent.
I tried all their suggestions. First try lots of 20 and that did not work. Then tried groups of 10 and it sent about 9. After every attempt I kept pushing it back to MYOB. After several weeks it corrected and there was no explanation given. I still don't know if it was something on my side or a technical error in MYOB.55Views0likes0Comments