Kit1
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Joined 6 years ago
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Re: Duplicated Bank feeds
Apologies for the delay in responding. The duplicate transactions are appearing in the Bank Transactions window, therefore a bank feed ticket to request the removal of duplicate transactions will be required. Please note that not every transaction has been duplicated, so we will need to be very specific about what is removed. Could you please advise where we should send a list of the transactions that need to be removed? Can you also advise why this is happening and what can be done to prevent it? It is very concerning that we can not rely on the MYOB bank feeds. Thank you for your assistance.852Views1like1CommentDuplicated Bank feeds
One of our clients has been using MYOB Business Pro. When we attempted to reconcile the bank account, we discovered that there were a number of duplicated bank feeds over a few weeks. Not every transaction was duplicated however. I can see that we are unable to delete or "hide" individual transactions, but we would need to delete an entire day's transactions. This is not a practical solution in this situation. Could you please advise what we can do to remove the multiple duplicated transactions? Please also advise what is causing the duplication. Thank you for your help.Solved1.3KViews0likes9CommentsRe: ETP not matching to STP
Hi Celia_B and Karina4, Unfortunately STP is still not registering the Unpaid Annual Leave (the payout of our terminated Annual Leave when they left our employment). We followed your instructions exactly, however the category is still not appearing on either the employee's Summary of Payments or the overall YTD Verification report. Could you please advise what else we should look into as a matter of urgency?243Views0likes1CommentETP not matching to STP
As part of the end of financial year checks, we noted that the STP reports did not match to MYOB for one of our employees. This is due to a "Payment in Lieu of Notice" not being included in STP reporting. We found this MYOB help article: Wrong ETP values in STP reports - AccountRight - General - MYOB Help Centre, (which describes out situation) however we were not sent an email with a solution by MYOB. The article advises users to contact MYOB for assistance if they have not received an email. Could MYOB please let us know the appropriate steps to take to resolve the issue? Thank you.350Views0likes5CommentsEOY Finalsation of STP pays
Hi We have completed the end of year STP Pay finalisations for 2020/21 but suddenly have found out that we did not finalise 2019/20. When I go to Payroll reporting EOY finalisation there is no choice avaialable for 2019/20. Is there a way around this. Thanks KitSolved493Views0likes1Comment