Dingley
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Joined 6 years ago
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Re: Urgent: no fault subscription cancellation - Status changed to: Closed
Hi Amanda, Thank you for your reply, however the matter is not closed. Yes, my post is a suggestion for improvement. I did raise a support ticket, #02775101, and I have not heard from MYOB past the initial acknowledgement. I called once then emailed MYOB on 21 January 2026, detailing the issues I've encountered. There was silence again. I called a second time and requested the consultant to received a written reply to my complaint. I also asked the consultant to forward the message to someone who's managing your Complaints Department. I don't think it's been done, because I have not heard from MYOB. Now, I tried to issue an invoice today, and I could not. There's a message saying that I need to contact the administrator. I am the administrator. I'd like to bring this to MYOB's attention that complaints are being stonewalled. What does a user do if they've raised a support ticket but are being ignored? So this is my suggestion for improvement: can MYOB please have their Complaints Department function as they are supposed to? I feel so antagonised by the mishandling of my complaint that I feel like sharing my negative experience on the product reviews. Is this really what MYOB wants, to anger users to such an extent? What is there for you to gain? I've been with MYOB for a decade or so, and I really don't want to bother with switching to a competitor. So why can't you show courtesy? Why can't you take care of a long-time customer to keep them satisfied? Best regards.26Views0likes0CommentsUrgent: no fault subscription cancellation
We've been harassed by MYOB for a while, with them demanding a payment. I went to my account trying to make a payment and there were no unpaid bills there. MYOB have drawn their monthly fees for every months, there's no arrears. But now we received a cancellation notification. What is this? Why is MYOB doing this? Can you please reverse the cancellation immediately? We cannot lose our records because of some MYOB aberration.81Views0likes2CommentsRe: Sending Invoices - Activity
Yes, I came here to report the same issue. It used to work well. One emails an invoice and the 'sending' and then 'emailed' status appeared immediately. This functionality has changed for the worse. Now, it's an endless wait for the status to show up. I email an invoice and check in the activity history if it had gone through and there's nothing there. And it's important to me to make sure that the invoice has been emailed. It adds work having to go back several time trying to see if that happened. Please fix this to restore the functionality to the level it worked before. Thank you. Secondly, sometimes a small window opens up spontaneously asking to rate a functionality and provide feedback. But where is it when you need it? It would have been much more convenient if the user could also open the feedback window when needed rather than going onto the forum to complain. Thank you.Re: Bank Feeds - Double up of Transaction
Hi Earl, I'm not sure if my problem is the same as above or just similar. There was a glitch at MYOB a couple of years ago when we all received a notification about spontaneous duplication of bank feed entries. There was some advice offered then on how users could fix that. I really had no time then to look into that. Forward to now, I carried out a successful reconciliation I think it was as of 30 June 2023. However, when I close this year, things were out of balance because of some weird entries from long time ago. Anyway, what I can see right now without investigating thoroughly, is that there is a payment of $164.36 to Pedder's Suspensions duplicated on 29/03/2022 in the bank feed. What do I do with it? It can't be deleted from my side obviously. Cheers.151Views0likes1CommentLooking for someone who works or worked for MYOB
Hi there, I’m looking for a certain person whom I met at this forum years ago and who helped us with our accounts on MYOB. We need his services again. I think he was a partner or moderator for MYOB. He stopped picking up his phone or replying to email. My old messages seems to have been deleted, so I can’t find what his name was here. Is it possible to find out if he is still working with MYOB? I can provide his name and contact details in a private message. Thank you very much.Solved122Views0likes3Comments