DLS19042000
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Joined 5 years ago
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Unable to access employee card
Hi, I am having issues accessing an employee's card file. When I click on them it comes up with the message that something's gone wrong and AccountRight needs to close. I have tried accessing the file using the online version but it won't open on there either. I can open all other employee file. Can you help fix this please? I don't want to make a new file as I need the history of the employee. Thanks very much, LainieSolved378Views0likes4CommentsAccidentally terminated the incorrect employee
Hi, I accidentally terminated an incorrect employee and now all of his leave balances are incorrect. I immediately realised and removed the termination date but this makes no difference to the card balances. Unfortunately the termination date is in FY2022 so not quite sure what to do now. Please help.... Thanks. Lainie236Views0likes1CommentRe: Superannuation not calculating for one employee
Thanks so much Tracey. The Payroll Activity and Payroll Register now match at $178,627.67 for super, However,the STP report has a balance of $177,996.01 - under by $631.66. This amount represent the November superannuation for one employee that had not calculated at all. I put through an adjustment (through Payroll) for this amount. I also did it for the employees October super that had not calculated but this one seems ok. I have just looked at the adjustment and it looks like it went via the Employer Expenses - SGC Superannuation category not Employer Expenses - Super Guarantee which is where all other employees super goes and so did the October adjustment. Do you know how to fix this - I have reversed etc so much now I am really confused. I will send you a private message with the adjustment put through payroll to show you what I have explained above. Thanks.469Views0likes0CommentsRe: Superannuation not calculating for one employee
Hi Melisa. Thanks so much for your reply. I checked the reports and found that the Payroll Activity and Payroll Register matched but the STP report was out by $631.66 which is the super adjustment. As advised I went into the employee pay history and removed the adjustment. I then processed the super adjustment through process payroll. Now the Payroll register and STP report match but the payroll activity does not match and is out of balance bu $631.66. I am completely lost! Cheers. Lainie504Views0likes2CommentsSuperannuation not calculating for one employee
Hi, I am reconciling superannuation and noticed that my superannuation on my STP year finalisation is out of balance to the payroll activity statement. Upon further investigation it is an amount for one employee which is not calculating. The employee card is set up the same as all others and I have ticked the super guarantee box as per all other employees....any other suggestions??? Thanks very much. Lainie519Views0likes4Comments