Think1
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Joined 6 years ago
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Give us the turn off BPay option now!!!
So many threads about this and so many banal replies from MYOB from people who a) don't understand the problem and just repeat useless information we can look up ourselves or b) tells us lies lies and more lies about this being looked into and then close the comments. So, I think everyone having this issue should put up a post a day about how annoying it is and maybe we will get some traction. 2 years MYOB!!! 2 years we have put up with a substandard online payment solutions which punishes small businesses for trying to be pro-active about being paid. We've paid $3,000 in fees for customers using BPay so far this financial year. That could have been $0 if you'd got your act together sooner. Can we at least have an explanation from your developers are to why this is taking so long? What is so hard about splitting out the option to pay by Bpay. At the very least this should be your priority if there is some kind of red tape stopping you letting us pass on the surcharge (which I suspect there is seeing as Bpay is owned by the Big 4 banks.) Maybe it's time to escalate this unfair sitution to ASIC - they love a good complaint about the Big 4, who I believe are under close scrutinty at the moment.Online payments not all being allocated correctly by MYOB
Hi there, We are currently experiencing a problem with the automatic allocation of online payments. This has been happening since last September. Below is an example of the problem (it's not the only one, but in the interest of keeping our accounts informaiton up to date, I have been manually correcting other errors). The following online payment was made on the 17/01/2024. The full amount came through on our bank transaction, and I allocated it as usual to our "undeposited funds account". Normally, what happens then is that the associated invoices are automatically closed off by MYOB and will now show as paid. However, as you can see from the screen shots below, only one of the transactions shows up in the account transaction report and IV2401003 is still showing as open in MYOB, whereas IV2312001 shows as paid. If anyone knows what is causing this glitch, please let us know how to fix it - otherwise, MYOB, please flag this with your technical team. It's very frustrating to have to manually check that every online payment has been processed correctly, so as to avoid chasing up otherwise paid invoices.499Views0likes4Comments