PJsBiz
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Joined 5 years ago
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Re: Change of owner
Hi Thomas. Thank you for your reply. As the MYOB data file is used on the desktop version of Account Right, I believe that it is still "online" and also a database where its not only one file that needs the owner changed. I'm wondering whether your instructions above are for a single file like a spreadsheet or similar? Thanks77Views1like0CommentsRe: Change owner
I'm having problems with this as well. I've tried using MOCA and it doesn't work either. Phone support is horrendous, on hold for 30 mins to be cut off. Is there someone actually from MYOB Australia who can actually do something to help all the users who are having trouble? The MYOB Community shouldn't be asked to solve all our problems MYOB should make sure there are sufficient people available to help us.82Views1like0Commentschange of admin/owner email
I need to change the contact owner name and email address - the name of the company stays the same. How do I do this please. thanks I have yet again tried MYOB support - over the past week, I have stayed on hold for 30 mins only to have the phone line cut off, this is the third time this has happened. MYOB you need to sort out this problem please. You've obviously changed most of your support overseas and this is impacting anyone who is trying to ask for support. This is very frustrating indeed.59Views0likes3CommentsRe: Can't see data file on desktop - AccountRight 2024.6
Hi Genreve Yes the email went to the correct email address; yes the client was able to accept; yes the client is logging in with the correct email address. What she can't see is the data file when she opens up MYOB Account Right on the desktop version. Thanks85Views0likes3CommentsCan't see data file on desktop - AccountRight 2024.6
I have tried support numerous times and have escalated this problem but still no response. If someone could help I'd appreciate it. My client has a MYOB data file already on her desktop version. I sent an invite to her for another MYOB. She accepted the invite but couldn't get any further as she couldn't see the data file on the desktop menu. She is logged in correctly with the email address and password and has clicked online but only the old file comes up. I know there is a way of getting it to come up as I had this happen once and the support person knew how to fix and it took a couple of minutes. Thanks Pam130Views0likes5CommentsCUSTOMISED INVOICE FORMS
From what I can gather you still can't copy a customised invoice form to another type of invoice - is this correct? If this is the case, MYOB do you know how long it takes to customise an invoice form that is detailed? Isn't it about time who allowed the user to copy the basic design and then use it on all types of invoices? Also the ability to use any field to customise the invoice and then to be able to bring that into the invoicing system, so you can have an item invoice with the date the item was carried out. Thanks Pam