ContributionsMost RecentMost LikesSolutionsMYOB generated Unpaid invoice summary emails It would be great if the title of the system-generated email in respect of the above which MYOB sends out could be edited the same as the reminder email titles can be. At the moment they are sent out with the subject line "Your new statement from... *Company name*" which leads to me receiving replies from customers asking why they have been sent a link (which doesn't always work for them) and not a .pdf copy of their statement. The unpaid invoice summary is a great initiative but the title the email is being sent under is confusing and I for one would appreciate being able to change it. Have a happy day! Heather Unpaid Invoice summary emails sent on the 3rd of the month - how to change the title of this email? Hi all, does anyone know how to customise the title of the email that goes out to customers with open invoices at the beginning of the month please? I'm not talking about invoice reminders. Those have an option to customise the message. The summaries don't, and the email is titled 'Your new statement from... "Business name" Only it's not a statement, it's just a link to unpaid invoices which often doesn't work. ANY help would be appreciated please! SolvedMYOB Business payroll error Hi all, I was asked to process the payout for someone who wanted to cash in a Day in Lieu. Unfortunately after I had done everything and filed with the IRD I realized I had not manually over-ridden the tax rate and he had been taxed at the incorrect rate (he's on 39% and was only taxed 12.16%) I had to redo the process and calculated the correct amount before he was actually paid out but that meant a second filing to the IRD and even worse, the loss of an additional Day in Lieu from his record for the employee. I need to get it back! How do I cancel all my errors? Is it possible to delete the original payrun or do I need to manually add another DiL on to his record and go onto the IRD website and delete the transaction which was uploaded earlier today? Will this all have any effect on our financial records if I just delete? Thanks in advance for any and all help received!! I need a holiday :-( Cheers Heather SolvedRe: Bank transactions not coming through Also with ANZ, also having the same issue. Different day in lieu cashouts taxed at different rates Hi experts, I need some assistance please. Our staff are entitled to claim days in Lieu when travelling or working over weekends or holidays and our in-house instruction is that the staff member either has the day off within a specific time period or if that is not possible, they are paid out. One particular staffer noticed that when he was paid out a day as part of his salary the PAYE was different to when he was paid out a day on its own, as in not part of a pay run. He asked me how this was possible and I haven't any idea at all how this works. We are on MYOB Payroll and it is in the works for us to move over to MYOB Payroll for business from EOM. I was also asked to confirm why they would need to pay in to the IRD if their PAYE has been deducted correctly. I have no idea about that either I'm sad to say. I just use and trust the software to be correct. I do run the updates when I am notified about them. If anyone has any answers for me I'd sure appreciate them! Thanks and have a great afternoon :-) Heather Re: Inventory discrepancies Hi Gavin, I do a spreadsheet which includes all associated costs and then do the purchase entry in MYOB based on what those costs are. I then deduct all costs which are not for payment to the supplier. In the example below, the freight charges were part of the supplier's invoice but were a separate line item and therefore I needed to calculate the costs for each individual item to add them in. The bank charges were also added to the calculation. I then deducted only the bank charges so the amount we paid the supplier matched what they had invoiced us. We were told by our MYOB adviser that there is no way this could affect the inventory. Cheers Heather Re: Inventory discrepancies Many thanks for the replies, Team. I've passed the info on to our Warehouse staff and we will see how we go with doing a weekly stock take. I understand about the need to possibly do stock adjustments when sales happen before we get the invoice. Hopefully MYOB can look into and create some sort of work-around for this issue because it sure is frustrating never knowing for sure how many of a specific item we have on hand! The reason for the discrepancy in the values is actually a work-around we use to get to the actual landed cost of an item including external delivery charges, Forex bank charges etc. So in this case the cost of the stock itself was $1685.80 and the additional charges for import, delivery and the bank payment transfer totaled $152.05. Our method allows us to calculate the actual costs of an item more accurately (we believe) and splits the costs up equally between all the items on the purchase. We have created a stock item called landed costs which we use to deduct the difference between the suppliers 'invoices and the complete landed costs which allows the stock values to remain more accurate and the supplier still receives the correct payment for their invoice amount. I think using the receive items might be more trouble than it is worth so I'm going to stop using it. Have a great day! Heather Inventory discrepancies Hi all, our company uses Inventory and relies quite heavily on the records being accurate as we have one central store and several remote offices selling product which are dispatched from the single location. We have always been aware of the discrepancies MYOB Inventory seems to offer up as an added extra but as sales are now increasing and our company is growing staff- and location-wise, we need to get this problem figured out. I have run all sorts of reports on individual products to try and pin point what is causing this glitch and the only common denominator seems to be 'receive items'. If product arrives before I have received the supplier's invoice and I need to sell some, I receive the item so it is in stock and then make the sale, taking the stock out of our MYOB inventory. When the invoice comes in, I update the purchase order and turn it into a bill. Then in the background MYOB creates a cancel receive item journal entry. When I look, I note that the numbers are not the same - see example below. Does this have any effect on the actual stock count in MYOB? This particular product is currently showing we have 38 units in stock but on the shelf we only have 26. Sometimes stock levels are the other way around - we have more on the shelf than we have in MYOB. I'd appreciate any feedback or guidance on this please! SolvedRe: Automatic unpaid invoice reminder help please Thanks for the suggestion Earl. Those rules have been in place for years now. I'm not sure if one of them originally was 3 days after so thinking I might delete them all and do new rules. Cheers Heather Automatic unpaid invoice reminder help please Hi all, I have set up several reminders for open invoices but there is one which goes out 3 days after the due date (which I did not set up and comes pre-loaded with invoice reminders I think) that I'd like to cancel but I cannot see it on the schedule. Can anyone advise where I'll find it in the settings if it isn't where the rest of them are located please?