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Hi all, our company uses Inventory and relies quite heavily on the records being accurate as we have one central store and several remote offices selling product which are dispatched from the single location.

We have always been aware of the discrepancies MYOB Inventory seems to offer up as an added extra but as sales are now increasing and our company is growing staff- and location-wise, we need to get this problem figured out. I have run all sorts of reports on individual products to try and pin point what is causing this glitch and the only common denominator seems to be 'receive items'. If product arrives before I have received the supplier's invoice and I need to sell some, I receive the item so it is in stock and then make the sale, taking the stock out of our MYOB inventory. When the invoice comes in, I update the purchase order and turn it into a bill. Then in the background MYOB creates a cancel receive item journal entry. When I look, I note that the numbers are not the same - see example below. Does this have any effect on the actual stock count in MYOB? This particular product is currently showing we have 38 units in stock but on the shelf we only have 26. Sometimes stock levels are the other way around - we have more on the shelf than we have in MYOB.

I'd appreciate any feedback or guidance on this please!

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I'd appreciate any feedback or guidance on this please!

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display: inline-block;\n }\n\n .footer-links-wrapper ul li a {\n margin-right: 20px;\n }\n\n .footer-links-wrapper-2 {\n justify-content: space-between;\n }\n}\n\n.myob-social-links a:hover .myob-icon {\n fill: #969ea7;\n}\n\n.myob-social-links .myob-icon {\n -webkit-transition: fill 0.2s ease-out;\n transition: fill 0.2s ease-out;\n fill: #687480;\n}\n\n.myob-social-links .myob-icon a {\n -webkit-transition: color 0.2s ease-out;\n transition: color 0.2s ease-out;\n color: #969ea7;\n text-decoration: none;\n}\n\n.myob-footer-copyright {\n color: #687480;\n padding-right: 20px;\n}\n\n.myob-footer-copyright a,\n.myob-footer-copyright a:hover {\n color: var(--lia-rte-custom-color-18);\n}\n\n.myob-social-links {\n margin-bottom: 0;\n}\n\n.myob-social-links li {\n float: left;\n margin-bottom: 0;\n line-height: 0;\n}\n\n.myob-social-links li + li {\n margin-left: 1.25em;\n}\n\n.myob-social-links li a:before {\n content: \" \";\n display: inline-block;\n width: 24px;\n height: 24px;\n background-size: contain;\n background-position: center;\n}\n.myob-social-links .twitter a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 6%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm5.33,10c0,.12,0,.23,0,.35A7.75,7.75,0,0,1,5.4,16.92a5.48,5.48,0,0,0,4-1.13A2.73,2.73,0,0,1,6.89,13.9a2.73,2.73,0,0,0,1.23,0,2.73,2.73,0,0,1-2.19-2.67v0a2.73,2.73,0,0,0,1.23.34,2.73,2.73,0,0,1-.84-3.64,7.74,7.74,0,0,0,5.62,2.85,2.76,2.76,0,0,1-.07-.62,2.73,2.73,0,0,1,4.72-1.86,5.49,5.49,0,0,0,1.73-.66c-.2.64-.23.87-.79,1.21a1.46,1.46,0,0,0,1.34,0A5.8,5.8,0,0,1,17.33,10Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .googleplus a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 4%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0ZM9,17.5a5.5,5.5,0,1,1,4.1-9.17L11.61,9.67a3.5,3.5,0,1,0,.56,3.84H9v-2h4.47a1,1,0,0,1,1,1.11A5.49,5.49,0,0,1,9,17.5Zm10.5-4v2h-2v-2h-2v-2h2v-2h2v2h2v2Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .facebook a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .linkedin a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: url(\"data:image/svg+xml;base64,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\")\n 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padding: 2.5rem var(--lia-bs-grid-gutter-width);\n margin: 0 auto;\n font-size: 0.875rem;\n\n @media (min-width: 576px) {\n max-width: 33.75rem;\n }\n\n @media (min-width: 768px) {\n max-width: 45rem;\n padding: 2.5rem calc(var(--lia-bs-grid-gutter-width) * 0.5);\n }\n\n @media (min-width: 992px) {\n max-width: 60rem;\n }\n\n @media (min-width: 1260px) {\n max-width: var(--lia-container-max-width);\n }\n}\n\n.custom_widget_Custom_Footer_footer-links-wrapper_7twck_40 {\n display: flex;\n justify-content: flex-start;\n flex-wrap: wrap;\n width: 100%;\n color: var(--lia-rte-custom-color-18);\n\n ul {\n list-style: none;\n padding: 0;\n flex: 100%;\n margin-bottom: 0;\n\n li {\n a {\n color: var(--lia-rte-custom-color-18);\n padding: 0.3125rem 0;\n display: inline-block;\n }\n }\n }\n\n + .custom_widget_Custom_Footer_footer-links-wrapper_7twck_40 {\n border-top: 1px solid #687480;\n margin-top: 1.25rem;\n padding-top: 1.25rem;\n }\n}\n\n.custom_widget_Custom_Footer_footer-text-wrapper_7twck_69 {\n color: var(--lia-rte-custom-color-18);\n width: 100%;\n}\n\n.custom_widget_Custom_Footer_footer-text-wrapper_7twck_69 p {\n margin-bottom: 0;\n}\n\n.custom_widget_Custom_Footer_footer-social-wrapper_7twck_78 {\n display: flex;\n justify-content: space-between;\n color: var(--lia-rte-custom-color-18);\n border-top: 1px solid var(--lia-rte-custom-color-18);\n margin-top: 1.25rem;\n padding-top: 1.25rem;\n width: 100%;\n}\n\n.custom_widget_Custom_Footer_footer-links-wrapper_7twck_40 .custom_widget_Custom_Footer_footer-social-wrapper_7twck_78 ul li {\n width: auto;\n display: inline-block;\n}\n\n.custom_widget_Custom_Footer_footer-links-wrapper_7twck_40 .custom_widget_Custom_Footer_footer-social-wrapper_7twck_78 ul li a {\n padding: 0;\n margin-right: 0;\n border-radius: 0.75rem;\n}\n\n@media (min-width: 992px) {\n .custom_widget_Custom_Footer_footer-text-wrapper_7twck_69,\n 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Inventory discrepancies","moderationData":{"__ref":"ModerationData:moderation_data:886517"},"body":"

Hi HethBennett,

The hiccups you're facing might be because you're receiving items before the supplier's invoice arrives and then turning the purchase order into a bill once you get the invoice. If you add the inventory later, it could mess up the stock count if the quantities or values don't match up perfectly between the initial receipt and the final bill. To fix this, you might need to do an inventory adjustment. Check out this article for more details.

Cheers,

Princess

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Hi ,

Cheers,

Princess

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Hi HethBennett

Using MYOB to manage inventory is anything but simple. There are so many settings that affect the accuracy. Internal procedures need to be robust and strictly followed by all staff. Regular checking and reconciliation of the Inventory Value Reconciliation report is a must. If discrepancies keep occurring, it is important to isolate, identify and resolve.

On top of all this, the inventory module within AR2024 has more bugs in it than any other module. Many have been fixed. Many remain unfixed. Users continually ask MYOB to 'run a script' to fix known bugs.

There is nothing in your attachments that can explain any discrepancy on the on hand count for this Item. The explanation given by the moderator is 'odd' given the first sentence is exactly what you are supposed to do and this should not give rise to any hiccups.

If the inventory accuracy is important, I suggest you get someone who specialised in MYOB inventory to check your settings and procedures to help identify the cause. Best to sort this before it becomes too messy.

Using Receive Items itself is not the problem. How you use it might be. For example creating a new purchase instead of converting the existing Order will affect on hand count.

The accuracy of On Hand count can be affected by many other factors, eg settings, staff using wrong Item Number on Invoice, staff picking the wrong item, delivery count incorrect, theft etc etc. Do you use Autobuild?

The accuracy of the value is usually affected by settings, incorrect adjustments or bugs. For example do you know why the original Order showed $1685.80 as the cost for this item, yet the Item Transaction shows $1,837.85?

If you don't have a MYOB consultant who specialises in Inventory, try MYOX Services - they should be able to review the file and advise how to fix the issue.

Regards

Gavin

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Using Receive Items itself is not the problem. How you use it might be. For example creating a new purchase instead of converting the existing Order will affect on hand count.

If you don't have a MYOB consultant who specialises in Inventory, try MYOX Services - they should be able to review the file and advise how to fix the issue.

Regards

Gavin

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Many thanks for the replies, Team.

I've passed the info on to our Warehouse staff and we will see how we go with doing a weekly stock take. I understand about the need to possibly do stock adjustments when sales happen before we get the invoice. Hopefully MYOB can look into and create some sort of work-around for this issue because it sure is frustrating never knowing for sure how many of a specific item we have on hand!

The reason for the discrepancy in the values is actually a work-around we use to get to the actual landed cost of an item including external delivery charges, Forex bank charges etc. So in this case the cost of the stock itself was $1685.80 and the additional charges for import, delivery and the bank payment transfer totaled $152.05. Our method allows us to calculate the actual costs of an item more accurately (we believe) and splits the costs up equally between all the items on the purchase. We have created a stock item called landed costs which we use to deduct the difference between the suppliers 'invoices and the complete landed costs which allows the stock values to remain more accurate and the supplier still receives the correct payment for their invoice amount.

I think using the receive items might be more trouble than it is worth so I'm going to stop using it.

Have a great day! Heather

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Many thanks for the replies, Team.

I think using the receive items might be more trouble than it is worth so I'm going to stop using it.

Have a great day! Heather

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Hi HethBennett

Thanks for explaining about the value difference. Can I ask, how exactly do you process this workaround/adjustment - a screenshot would be best. From the images provided, you don't seem to be using the approach advocated by MYOB here. Just wanted to check that the work-around is not the cause of the on hand discrepancy.

Regards

Gavin

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Regards

Gavin

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Hi Gavin, I do a spreadsheet which includes all associated costs and then do the purchase entry in MYOB based on what those costs are. I then deduct all costs which are not for payment to the supplier. In the example below, the freight charges were part of the supplier's invoice but were a separate line item and therefore I needed to calculate the costs for each individual item to add them in. The bank charges were also added to the calculation. I then deducted only the bank charges so the amount we paid the supplier matched what they had invoiced us. We were told by our MYOB adviser that there is no way this could affect the inventory.

Cheers Heather

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Cheers Heather

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Hi HethBennett

Thanks for the images - these show for this transaction you used the method as outlined by MYOB in the earlier link. My concern was based on the images for PO 00003554. In this image the invoice total does not include the landed costs, so I can only assume you edited this PO to remove the reference to Land Cost. Whereas you screenshot of PO 0003714 does show the Landed Cost Item.

Regards

Gavin

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Regards

Gavin

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