Heidi05
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Joined 5 years ago
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Online payment to invoice issue
The MYOB system has automatically closed an invoice when the online payment was made through the MYOB payment portal. The payment is in unallocated transactions but I can't allocate it to the invoice becuase it has been closed off by the system. In the bank transaction page which electronic payments are shown it shows the deposit but not the withdrawal like every other transaction. I have frustatingly just spent a hour and half online with a agent and he cannot find the solution and is unable to escale it for me. Does anyone know what to do?62Views0likes4Comments