Online payment to invoice issue

Question

The MYOB system has automatically closed an invoice when the online payment was made through the MYOB payment portal. The payment is in unallocated transactions but I can't allocate it to the invoice becuase it has been closed off by the system. In the bank transaction page which electronic payments are shown it shows the deposit but not the withdrawal like every other transaction.

I have frustatingly just spent a hour and half online with a agent and he cannot find the solution and is unable to escale it for me. Does anyone know what to do?

chrismc · Answer

Hi, checking if the funds have come through the bank feed yet?&nbsp;

heidi05 · Answer

Yes it has. - The payment is sitting in unallocated transactions because the invoice is closed from the system. I tried to delete the payment from the invoice and I am unable to do that as it was paid through MYOB system.&nbsp;

chrismc · Answer

ok as the transaction has been created by MYOB, within the bank feed select match transaction and not allocate.&nbsp;

heidi05 · Answer

I can't match the transaction because the invoice is closed and I can't delete the payment already applied to the invoice.&nbsp;

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Online payment to invoice issue

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