Forum Discussion

Heidi05's avatar
Heidi05
Contributing User
2 months ago

Online payment to invoice issue

The MYOB system has automatically closed an invoice when the online payment was made through the MYOB payment portal. The payment is in unallocated transactions but I can't allocate it to the invoice...
Heidi05's avatar
Heidi05
Contributing User

Yes it has. - The payment is sitting in unallocated transactions because the invoice is closed from the system. I tried to delete the payment from the invoice and I am unable to do that as it was paid through MYOB system. 

ChrisMc's avatar
ChrisMc
MYOB Staff
2 months ago

ok as the transaction has been created by MYOB, within the bank feed select match transaction and not allocate. 

  • Heidi05's avatar
    Heidi05
    Contributing User
    2 months ago

    I can't match the transaction because the invoice is closed and I can't delete the payment already applied to the invoice. 

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