AmandaMYOB
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Pay Super error messages: what's changed and how to use them
When a Pay Super payment fails, MYOB now tells you exactly what went wrong — and how to fix it. No more staring at an error code and wondering what to do next. What you'll see In MYOB, you'll now see improved visibility of where each payment is at any given time. When a payment fails, you'll get a message in plain English that identifies the issue and the step to resolve it. On the first failure in a batch, Pay Super Admins and authorisers also receive an email alert with a direct link to MYOB for details and next steps. Most common errors you can now resolve yourself: Invalid or out-of-date super fund — update the fund details in the employee's superannuation tab Missing employee information (address, TFN) — add the details to the employee card Invalid SMSF details (ABN, ESA, bank account) — create a new SMSF with the correct details and assign it to the employee Where the error needs our support team to step in, the message and email include a direct link so you're not left hunting. This update is live in MYOB Business from 5 November 2026, and applies to payments recorded from 26 October 2026 onwards. Using AccountRight? You'll receive the same email alert directing you to the browser for full details. Existing status information remains in AccountRight, and the next AccountRight release will add a link from the Pay Super status page directly in the browser. If you run into an error and the message isn't clear, drop a comment below and we'll help you work through it.27Views0likes0CommentsWhat can Ask Iris do?
Ask Iris is the AI chat experience in MYOB Business, available on all MYOB Business plans to small business owners, accountants and bookkeepers. It helps you understand business performance and get help using MYOB, in plain English. Get insights: See read-only views of your income, expenses, cash flow, profit and outstanding invoices, using your MYOB data. Get help: Ask how-to and support questions about using MYOB Business. Pick up where you left off: Return to past conversations using your chat history. Keep asking: Ask follow-up and multi-part questions in the same conversation. How do I try it? If you’re on any MYOB Business plan, you can use Ask Iris now. Open it in MYOB Business and ask a question about your business, such as “What’s my profit this quarter?” or “What is BAS and how should I get ready” ▶️ Watch the video: Ask Iris 📖 Full guide: Understand your business with Ask Iris (Beta) Have you tried Ask Iris? Tell us what you asked and how it went in the comments.50Views0likes0CommentsRe: MYOB Connector: Ask Claude or ChatGPT about your business
Hey pwhughes21 Thanks for trying the connector and for sharing such clear feedback. You’re right that the connector is currently focused on account-level information. We’re in the early release of this capability, and what you’ve described (getting to the transactional detail beneath the account) is the kind of insight we want to enable. We’re expanding the connector and adding more capability over the coming months. Feedback like yours helps us prioritise what to build next. Your CSV export approach is a great workaround in the meantime, and thanks for sharing it with the community. If you have a particular use case in mind (e.g. investigating a specific expense category or customer), we’d love to hear it!16Views0likes0CommentsRe: Uploaded invoices
Hey Sharon7775 mClgroup17 Thanks for taking the time to raise this. We are currently investigating an issue where customers may experience intermittent errors when scanning documents into the In Tray/Uploads screen. We've posted it over on the status hub, you can subscribe to stay notified here.45Views0likes0Comments