Tracy9
Contributing User
Joined 3 years ago
User Profile
User Widgets
Contributions
Re: Cancel a subscription
I have just tried again and get the same errorr. Can you tell me why I am listed as an owner of the file, but I am unable to cancel the subscription? Is there any other way I can cancel the subscription? This way is obviously not working as I cannot reply to the private message you have asked me to. Should I create a new case and start from scratch again? Another payment was Debited from our account yesterday, and I need this to stop as we are not using the product, and haven't for months.222Views0likes4CommentsRe: Cancel a subscription
I have found the message and tried to reply, but I am getting a message saying "You have reached the limit for number of private messages that you can send for now. Please try again later". Why is it not possible to talk to a real person about this? When I log into My.Myob, I am listed as an owner, but cannot cancel the subscription. This is very frustrating, and very dissapointing. The longer this is taking to sort out, the more money MYOB is taking from our small business.......................................227Views0likes6CommentsRe: Cancel a subscription
Hi Earl I am not sure which message you are referring to as I have so many. Can we please start from the first step, as I have been given so much conflicting information, I am not sure what it is exactly that you need. In the past, I have sent information, only to be told it is not correct, or what is required. Please tell me what I need to do, and I will make it happen. Keep in mind, the change of ownership/details form asks for information for entities that do not relate to the structure we have here. We are an incorporated body with a board of directors.232Views0likes8CommentsRe: Cancel a subscription
Hi I would really appreciate if you could help me. I have been going around in circles trying to cancel this subscription. The form I was sent to change owner details did not cover off on what we needed to do, and then when I finally got someone to explain what I needed to put on the form, it was still not right. It would be so much easier if I could have an actual converstation with someone, but when I tried that, I was told they could not help me with my issue, it all had to be done through the program, which I cannot as I cannot get MYOB to change the owner, and so the saga continues.......................................285Views0likes10CommentsCancel a subscription
Firstly, this is not the right board for my query, but there wasn't one available about managing subscriptions. The business I work for wishes to cancel the MYOB subscription. I have tried to do this, but keep getting told I cannot as the "owner" of the file needs to do it. This "owner" is an employee that has not worked for the business for a number of years. One support staff person emailed and said I just needed to complete a change of details form, provide evidence of the current directors, and then we could proceed. I have done this, but received a response that said that was not sufficient, the "owner" would have to cancel the file. I am going around in circles, and being charged for a product we are not using. Any suggestions would be helpful please412Views0likes13Comments