Forum Discussion

Tracy9's avatar
Tracy9
Contributing User
2 years ago

Cancel a subscription

Firstly, this is not the right board for my query, but there wasn't one available about managing subscriptions.   The business I work for wishes to cancel the MYOB subscription. I have tried to do ...
Earl_HD's avatar
Earl_HD
MYOB Moderator
2 years ago

Hi Tracy9,

My apologies for the late response. I'm truly sorry to hear about the challenges you're facing while trying to cancel your subscription. I completely understand how frustrating this can be. I'm here to help and ensure we resolve this for you. To assist you more effectively, could you please share the additional details we recently requested via private message? This will help us address your situation accurately.

Looking forward for your response.
Regards,
Earl

Tracy9's avatar
Tracy9
Contributing User
2 years ago

Hi Earl

 

I am not sure which message you are referring to as I have so many.  Can we please start from the first step, as I have been given so much conflicting information, I am not sure what it is exactly that you need.  In the past, I have sent information, only to be told it is not correct, or what is required.  Please tell me what I need to do, and I will make it happen.  Keep in mind, the change of ownership/details form asks for information for entities that do not relate to the structure we have here.  We are an incorporated body with a board of directors. 

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 years ago

    Hi Tracy9, 

     

    Thanks for the response. 

     

    I'm sorry to hear about your difficulties trying to cancel your subscription. One of my colleagues (Princess_R) sent you a private message to collect information to help with your concern. Unfortunately, we haven't received any private messages with the information required to help. 

     

    You can access the private messages by clicking your avatar in the upper right corner of the screen and clicking the message icon to open the messages. Alternatively, you can hover your mouse over any of the moderator profile avatars and send us a private message from there. However, you will still need to read the private message sent to you. 

    Feel free to send us the information and we'll do all we can to help. We look forward to your response.

     

    Thanks,
    Genreve

    • Tracy9's avatar
      Tracy9
      Contributing User
      2 years ago

      I have found the message and tried to reply, but I am getting  a message saying "You have reached the limit for number of private messages that you can send for now.  Please try again later".  Why is it not possible to talk to a real person about this?  When I log into My.Myob, I am listed as an owner, but cannot cancel the subscription.  This is very frustrating, and very dissapointing.  The longer this is taking to sort out, the more money MYOB is taking from our small business.......................................

      • Genreve_S's avatar
        Genreve_S
        MYOB Moderator
        2 years ago

        Hi Tracy9, 

         

        Thanks for the response. 

         

        I can't explain why the error message occurs. But I'm positive the limit refreshes after 24 hours. You can try sending a private message and let us know if the error persists. 

         

        Also, instead of going to my.myob.com, you can open myaccount.myob.com instead. The my.myob.com page is the old version of the myaccount.myob.com. 

         

        We appreciate your patience, and we look forward to helping. 

         

        Thanks,
        Genreve 

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