Jill06
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Joined 3 years ago
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Invoice Reminders being sent after payment received & allocated to Invoice.
Hoping for help, A few months ago I sent up Invoices reminders for customers and up until today all seemed to be working as it should - or so I thought. I have just received a remittance from a customer for an Invoice that was paid a month ago, as they keep on getting reminders, so they have paid again - even though the Invoice is marked as Paid in MYOB. I have checked the activity history of the invoice and can see they are correct, they received two more emails after the date their payments were marked as received. Upon checking through my Invoices I can see that this has happened to various customers that have paid their invoices but are being sent reminders. What can I do to fix this or prevent this from happening?57Views0likes3Comments