Forum Discussion

Jill06's avatar
Jill06
Contributing User
1 year ago

Invoice Reminders being sent after payment received & allocated to Invoice.

Hoping for help, A few months ago I sent up Invoices reminders for customers and up until today all seemed to be working as it should - or so I thought. I have just received a remittance from a cus...
Doreen_P's avatar
Doreen_P
MYOB Moderator
1 year ago

Hi there Jill06,

 

To fix or prevent the issue regarding invoices being sent out even though they're paid already, you can reset the settings of the invoice reminders. Try turning the reminders off and then back on to refresh the settings. This should help stop the duplicate reminders from being sent out. You can also check this link for more information regarding invoice reminders.

 

Best regards,

Doreen

Jill06's avatar
Jill06
Contributing User
1 year ago

Thanks will get that a whirl and see how its goes - Fingers crossed.

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    1 year ago

    Hi Jill06,

     

    You're welcome! Please don't hesitate to post again if you ever need anything else.

     

    Cheers,

    Princess

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