Reminder settings

Hi RobNairn,

Thanks for giving such a clear rundown of everything you’ve tried with the Reminder settings. I’ve double-checked things from our end, and invoice reminders seem to be working normally, no issues have popped up or been reported recently. Since you’ve already tested on Firefox, could you try a different browser and also check if any pop-up blockers might be interfering? 

If none of that helps, you can connect with our live chat team using the MOCA our virtual assistant, or send in a support ticket through My Account so we can take a closer look together.

Cheers,

Princess

I too, am experiencing the same thing. Through Google & Firefox browsers.

Would love a FIX

Tried with Edge Version 140.0.3485.66, same thing

Hey RobNairn​ AmandaF​ 

I've been able to raise this directly with the team. Can you please attempt the steps below and let me know if the invoice reminder issue persists: 

Please contact an IT professional if you do not feel comfortable completing these steps yourself. 

Clear DNS cache

1. On your keyboard, press Windows.
2. Type Command Prompt, and then right-click and select Run as administrator.
3. In the Command Prompt window, enter ipconfig /flushdns and press Enter. When you see "Successfully flushed the DNS Resolver Cache.", continue to the next step. If not, repeat this step.
4. Close Command Prompt.
5. Test if the issue is resolved

Update DNS settings

1. Do one of the following to open the Network and Sharing Centre:
   • Windows 7 or Windows 8.1: Select Start, enter Network and Sharing Center, and then select it from the list.
   • Windows 10: Select Start > Settings > Network & Internet > Status > Network and Sharing Center.
   • Windows 11: Select Start, enter Control Panel, and then select Control Panel > Network and Internet > Network and Sharing Center.
2. In the Connections section, select your network connection (it may show as Ethernet, vEthernet, Wi-Fi, or another connection name).
3. In the [connection] Status dialog, click Properties.
4. In the This connection uses the following items section, select Internet Protocol Version 4 (TCP/IPv4), and then click Properties.
5. If Use the following DNS server addresses is selected, write down the current Preferred DNS server and Alternate DNS server addresses.
6. Select Use the following DNS server addresses, and then enter:
   • Preferred DNS server: 8888
   • Alternate DNS server: 8844
7. Click OK.
8. Close all windows, and then test if the issue is resolved.

If you continue to experience an issue after trying these steps, please let me know and I will follow up directly with the team.

I have completed all those steps, also cleared temp files and cookies then restarted pc.

Same issue

Having the same issue!

Hey RobNairn​ and all

Thanks for your patience, we've been able to resolve invoice reminders working in the browser. Would recommend clearing your browsers cache/cookies before signing into your file to try. Let me know how you go. 

Thanks Amanda and team, it is working for me again.