Reminder settings

Hey RobNairn​ AmandaF​ 

I've been able to raise this directly with the team. Can you please attempt the steps below and let me know if the invoice reminder issue persists: 

Please contact an IT professional if you do not feel comfortable completing these steps yourself. 

Clear DNS cache

1. On your keyboard, press Windows.
2. Type Command Prompt, and then right-click and select Run as administrator.
3. In the Command Prompt window, enter ipconfig /flushdns and press Enter. When you see "Successfully flushed the DNS Resolver Cache.", continue to the next step. If not, repeat this step.
4. Close Command Prompt.
5. Test if the issue is resolved

Update DNS settings

1. Do one of the following to open the Network and Sharing Centre:
   • Windows 7 or Windows 8.1: Select Start, enter Network and Sharing Center, and then select it from the list.
   • Windows 10: Select Start > Settings > Network & Internet > Status > Network and Sharing Center.
   • Windows 11: Select Start, enter Control Panel, and then select Control Panel > Network and Internet > Network and Sharing Center.
2. In the Connections section, select your network connection (it may show as Ethernet, vEthernet, Wi-Fi, or another connection name).
3. In the [connection] Status dialog, click Properties.
4. In the This connection uses the following items section, select Internet Protocol Version 4 (TCP/IPv4), and then click Properties.
5. If Use the following DNS server addresses is selected, write down the current Preferred DNS server and Alternate DNS server addresses.
6. Select Use the following DNS server addresses, and then enter:
   • Preferred DNS server: 8888
   • Alternate DNS server: 8844
7. Click OK.
8. Close all windows, and then test if the issue is resolved.

If you continue to experience an issue after trying these steps, please let me know and I will follow up directly with the team.