ItaiMYOB
MYOB Product Manager
Joined 3 years ago
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Re: MYOB & Flare employee benefits program
Hi jenni Thanks for raising your concern to us. You are correct in saying that if you are not signed up to benefits, you are meant to be able to choose whether an employee is invited to the Flare benefits program or not. Below is a screenshot of the Information Request you can send to employees. I've placed a red circle around the section you can opt out of. (This screenshot is from the browser, but the same applies to desktop). If you do not see this option, then it means the business file may have been inadvertently signed up to benefits at one point. In which case, I'd be happy to help you reverse that for you. Please have a look and see if you have the option above, and if not, please send me a private message with your business serial number. To answer your second question about what the employee receives if they do get the invite from the business, you can preview the screens they'd see towards the bottom of this page: Getting employees to check their details (myob.com) The email would simply be instructions to download the app itself. In terms of what is offered in the app, that does change over time, so the best way to investigate that would be to use that invite you've sent yourself to access the app and have a play around. I hope this helps. Regards ItaiRe: Employee Onboarding using same Email Address
Hi Aiw. The Employee Self Onboarding functionality requires a unique email address as technically, it's meant to be sent directly to the employee and it stores on record that email as the employees email. It also attaches the benefits invite, if any, to that email address. I understand the scenario you are working through. The best approach would be to use the employees email address and then they open it while at the agency, or jump on a call with the agency and forwar them the email with the link and walk through the questions together. If netiher of these is possible, many email systems support using a "+text" suffix to an email address and still route it to the same place. An example of what I mean is where the standard email address is "person@example.com", you could try "person+john@example.com" or "person+othertext@example.com". You could give that a try and see if the agency is able to receive the email? Let us know how you go. Regards Itai
