JulieMac2
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Joined 2 years ago
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Re: Random payslips not emailing
Earl_HD Good morning Earl I has now been months and still no update on how this matter will be resolved. As you can see there are plenty of users that are experiencing this same issue. I have to add 30 minutes on to each payroll processing to 1. first determine which payslips werent sent, and 2. go through and re-send the payslips.... and they dont all resend the second time, so sometimes this takes three or four attemps to resend. When will there be a solution? Do we get some kind of kind of discount off our monthly subscription to allow for this inconvenience? Thanks Julie116Views2likes0CommentsRe: Random payslips not emailing
Hi Earl The emails dont show as bounced, they just dont send (even though they show as sent on the paylsip in the employees card file) Some are g.mail, hotmail, optusnet. And they are not the same emails from payroll to payroll. eg. I will get a payslip one week, but not the next. That is the annoying bit, because if it was always the same people I would know - but there is not one bit of consistency in what gets sent and what doesnt. Its not chronological, it is just totalling adhoc. Some times 30 of 50, sometiems 35 of 50, etc. I have looked at the "Email Troubleshooting", but as I mentioned above, we dont get an error our a bounce, they just dont send i.e. they are not in the "Sent Emails" listing (and the recipient does not recieve it) I have had my IT guy, and we cant see any issues .... Thanks Julie256Views0likes2CommentsRe: Random payslips not emailing
HiEarl_HDMartinatGP I had followed the steps re clearing Cache, uninstalling and reinstalling MYOB, and was excited for a good result - but alas :( had payroll yesterday and only 40 of the 52 payslips were sent. And this is just as time consuming, as I have to go through the 40 emails sent, tick them off to see who's were sent, then go back and re-send the 12 that didnt. Next solution please :)265Views0likes4CommentsRe: Random payslips not emailing
Hi, yes I am still having this problem, which has become REALLY annoying. I now have 60 employees, and this week only 30 emails sent, so I have to painstakingly go through the 30 emails, work out whose sent, and then go through and individually send the other 30! As mentioned previously there is no rhyme nor reason to this - different ones send each week - two payrolls ago, they even all sent and I got excited, but this payroll back to adhoc again. A proper fix to this would be fantastic !511Views1like10CommentsRe: Random payslips not emailing
Hi Earl, and thank you for your response. I have gone through the 'email troubleshooting', and it either doesnt apply to my situation or then wasnt relevant or didnt help :( So, yes please, if you able to offer further assistance that would be most appreciated. Thanks Julie792Views0likes0Comments