acj
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Re: Electronic Payments not matching with bank feed
I have looked at the report. I am a bit confused as to what it is showing as it includes numerous transactions that had already been matched. and I can't see the ability to unreconcile items (so that it shows)? Any way that we can talk (without me sitting on hold for 1+ hours)? I really appreciate your help but it makes this process incredibly difficult and time consuming to go back and forth through this forum. Thanks Andrew1.1KViews0likes0CommentsRe: Electronic Payments not matching with bank feed
Hi Tracey, That worked for two of them, but for some reason I can't see all of the transactions in question under the "Reconcile Accounts" listing. It could be that someone in our team tried to reconcile through this process. Is there a way of brining them back up? Regards Andrew1.2KViews0likes2CommentsRe: Electronic Payments not matching with bank feed
Hi Tracey, I'm aware of how the Customer surcharging works for online invoice payments. The issue is that previously the transaction would not show as "unallocated" on the bank feed once the payment was received. There is no invoice available to match it against - it is like it has been processed but come off the list to be matched. So I still don't have a solution for this. On supplier and electronic payments, there are no payments sitting in the "Prepare electronic payments" area. I have also checked the bank account being used for the electronic payment and it is correct. Am I able to send you the screen shots via direct message? It contains sensitive employee and customer information. Thanks Andrew1.3KViews0likes4CommentsRe: Electronic Payments not matching with bank feed
Hi there - this continues to happen. Further payments that can't be reconciled, and the electronic payment for wages not being recognised by the system as a payment it created. I have not been contacted regarding this issue and it continues to be a problem.1.5KViews0likes0CommentsRe: Electronic Payments not matching with bank feed
Here is an example from this morning - these payments came through MYOB's payment system. Previously, they would get automatically matched (with the surcharge allocated to the nominated revenue line item) however now they sit on the bank statement, unreconciled. We can't reconcile them because it includes the surcharge fee (so doesn't match the invoice).1.5KViews0likes1CommentElectronic Payments not matching with bank feed
Hi, I have noticed in the last week that electronic payments we create either through: (1) payroll (2) supplier payments; or (3) customers paying through the MYOB payment portal can't be matched on the bank reconciliation. Previously, when these were created, the bank rec would identify the transactions and suggest a match (we don't have automatic matching turned on). Now they just sit in the bank feed (unreconciled) and we can match them with anything. When I look in the electronic clearing account, it appears to already have been processed. Help? Andrew1.6KViews1like8CommentsAutomatically Adjust base hourly or base salary
Hi, Am I going crazy, everyone is talking about a box to tick when setting up leave "pay items" that will automatically adjust the base salary for amounts allocated to personal or annual leave etc. There is no box in the leave pay items, that I can see. Thanks AndrewSolved497Views0likes2CommentsElectronic payments for a supplier with multiple outstanding invoices
Hi, We buy multiple times in a month from certain suppliers and plan to use the electronic files to process end of month payments. If there are say 10 invoices outstanding to a supplier, and we elect to pay those in the one ABA/electronic file, will they just receive one amount from us or each amount paid individually (really hoping it is not the latter!). Regards AndrewSolved556Views0likes1CommentOpening employee leave hours
Hi, we acquired a business and inherited the accrued leave balances for employees. Employees are also deemed to retain their original commencement date for service period calculations. We have entered the opening leave balances under "leave" for each employee but we noticed in the first pay run (and through the payroll reporting) that the leave balances didn't register on the pay slips (despite that optioned being selected) and that further leave was not accrued (in fact, it shows as zero). can you please step me through how you would normally record opening leave balances for employees in this scenario. Thanks Andrew268Views0likes1Comment