BunnyBomb69
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Joined 2 years ago
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Re: Unpaid Bills Report Fails to Load + Incorrect Warning on Reports After New Financial Year Started
Hi Shella_A Thank you for getting back to me, I really appreciate it. To clarify, the Unpaid Bills report does not have an option to specify a time period. It only accepts a single date and is generated "as at" that specific date. For this reason, I could not follow your suggestion. But all is not lost! I contacted MYOB support through another route, and they have confirmed that this was a bug and have now run a "script" to repair the issue in my account. So, as of a few minutes ago, the Unpaid Bills report is now working again! However, the second issue remains unresolved, and I cannot run other reports without receiving the strange financial year warning message. It almost seems like MYOB does not yet recognise financial years ending in 2026. Cheers, Bunny46Views0likes0CommentsRe: Unpaid Bills Report Fails to Load + Incorrect Warning on Reports After New Financial Year Started
I forgot to add one additional screenshot - which shows the error I am getting at the top of reports after I started the new financial year. This example is from the Balance Sheet, but it is not the only place where the error appears. It is as if MYOB does not accept that the new financial year ends in 2026.55Views0likes2CommentsUnpaid Bills Report Fails to Load + Incorrect Warning on Reports After New Financial Year Started
Hi team, Since starting a new financial year in MYOB Business (now set to 1 April 2025 to 31 March 2026), I’ve encountered two frustrating issues that seem directly linked to the year rollover: 1. Unpaid Bills Report Will Not Load (Any Date) The Unpaid Bills report no longer works at all. Regardless of the “As at” date selected — past, present, or future — the report fails every time and displays: ❌ “Failed to load the report.” This issue began immediately after I started the new financial year. It doesn’t appear to be related to a specific supplier or setting. I’ve tried clearing the cache, switching browsers, trying a new PC entirely, and testing multiple date combinations — but nothing works. The attached screenshot shows the error on a report dated 6 April 2025 (today’s date), but I’ve tried many other dates, too, with the same result. The Unpaid Bills report is officially dead. 2. Misleading Warning Message on Reports When I run reports like the Balance Sheet, I see a persistent warning: ⚠️ “The current financial year for this file is 2026. To avoid incorrect balances, please update the financial year on the business details page.” This is confusing because I updated the financial year (as I normally would when I finish my tax filings and close off a financial year), and my settings clearly show: Financial year: 1 April 2025 to 31 March 2026 Lock date: 31 March 2025 Even though everything is configured correctly, the system seems to treat the setup as incomplete or invalid. 🧠 In Summary: The Unpaid Bills report is completely broken after rolling into FY2026 The warning on reports (e.g. Balance Sheet) is incorrect and misleading Both issues began only after the financial year rollover 📎 Screenshots attached: Unpaid Bills report error (dated 6 April 2025) Balance Sheet report with the warning Financial year settings Any help resolving these issues — or confirming whether they are known bugs — would be greatly appreciated. Let me know if you need any additional detail from my end.97Views0likes3CommentsCan't upgrade to AccountRight Pro?
Hello, I just started using MYOB 2 days ago and am getting to know the software. I started a trial for a simple "MYOB Business Lite" version, which is the lowest level version I could see advertised (screenshot attached). Today, I thought I should take a look at a higher level version, so I tried to upgrade my trial to the "MYOB Business AccountRight Plus" level that I saw on the pricing screen. But for some reason, it doesn't let me upgrade to that level. The highest plan I can choose is the "MYOB Business Pro" account type. What is the reason for this? Can you not move between different plans? I am suspicious that this might mean MYOB isn't a single product, but a patchwork mess of different products. That's usually what it means. The risk is that it might mean an expensive migration activity to move between products, which is an absolute deal breaker from my perspective. No other accounting software works like that, unless it's going out of business... From a customer perspective when you see a Pricing Plans page like the one below, you assume that the software will scale as you grow, allowing you to move up to each level of "Plan" as your business expands and you need new features to support you. So before I get too far into my trial, I want to know whether this is the case, or if there are major barrier points to scaling up. Am I right? Is MYOB a patchwork mess of products?406Views1like1CommentRe: Need help to configure MYOB for New Zealand GST Return Periods
Oh that's awesome! Fingers crossed they get to it at some stage. I'm really glad someone was able to raise this as a bug. I'm quite a savvy person so I was surprised when I couldn't solve it myself in the settings.... I guess this explains it! Thank you for taking the time to raise this and for posting updates - you're a champion :)441Views0likes0CommentsRe: Need help to configure MYOB for New Zealand GST Return Periods
Yes, that's precisely the issue. My first GST return period is 1 month long, ending on 30 April. This is what the IRD set after I chose 'even' months in my GST registration. Because I can't use the MYOB filing feature, I have been using the manual report method you described. It's just a bit disappointing that it means I can't use the MYOB GST filing feature. It would be good if they could fix this. I've tried to explain it to customer service agents but they just don't understand when I explain it, even when I send screenshots. It would be great if there is another route to make them aware of the problem. Thanks for your help. Fingers crossed!495Views0likes2CommentsRe: Need help to configure MYOB for New Zealand GST Return Periods
Hello, I am using MYOB Business. I'm sorry but your instructions do not help. I have not been able to configure MYOB to offer the correct first GST period. As I said in my post, my first period ended on 30 April, however the first period that MYOB offers in the drop down box ends on 31 May. For this reason I cannot use the MYOB GST return feature. I will attach a screenshot of my current settings, and a picture of the options that are available in the drop down box. Then you will see the problem. My first GST return period ended on 30 April, not 31 May. Can you please tell me what settings to change? I'm sure I have tried every combination...573Views0likes0CommentsNeed help to configure MYOB for New Zealand GST Return Periods
I need help please1 I've been using MYOB for a few months now and I cannot work out how to configure the GST report to align to my New Zealand GST periods. I contacted MYOB customer support months ago and they have not done anything to help me so wondering if the community knows the answer. Relevant facts: - My income tax year runs from 1 April to 31 March each year. - My GST return period is two monthly. - My first GST return period ended on 30 April - My return periods end on 30 April, 30 June, 31 Aug, 31 Oct, 31 Dec, 28 Feb I have tried configuring the GST report in multiple ways, but always the periods offered do not align to the above frequency. It only seems to give the option of return periods ending on May, July, Sep etc. I have tried choosing odd or even months in the settings, but it does nothing to the report. Can someone help please?668Views0likes6CommentsRe: Fergus Integration Error: NoTaxCodeFound
Hi there, It has become worse since my post... Now the integration won't sync customer invoices or customer details, as well as supplier invoices. Bascially the entire integration does not work at all. Fergus support just keep telling me to disconnect and reconnect it over and over. So far I have done this roughly 18 times and it hasn't corrected the issue. The whole thing is just not working. I guess I better go back to Xero... I've wasted hundreds of hours on this issue and made no progress. I'm just glad I discovered this during the trial, before spending any money.581Views0likes1CommentFergus Integration Error: NoTaxCodeFound
Hello, I am having an issue with an integration between Fergus and MYOB. The Fergus support and technical team say the issue is being caused by MYOB. I setup MYOB 2 days ago and am on a trial. On the first day, I was able to sync supplier invoices between Fergus and MYOB. The integration worked and the invoices appeared in the MYOB In tray, ready for coding. However, the next day (24 hours later) the integration stopped working. Supplier invoices no longer appear in the MYOB In tray and there is an error showing in Fergus. On the Fergus side, there is an erorr against each invoice saying "Error sending to MYOB: NoTaxCodeFound" (see screenshot below). I contacted Fergus support yesterday and they said nothing has changed on their side of the integration. They confirmed that the invoices were successfully "sent" to MYOB from their server and they showed me the code steps to prove that their programme was working correctly to send the data through the API. I also confirmed that there have been no changes to any tax codes on the MYOB side. It is still setup to use the default New Zealand GST codes, I have not changed them. So that leaves me to ask... what has changed on the MYOB side? I have performed the following steps multiple times (3 times total): 1. Disconnected the integration between Fergus and MYOB 2. Cleared my cache and logged out completely of all applications 3. Reconnected the integration between Fergus and MYOB 4. Refreshed MYOB data in Fergus and clicked "send to MYOB" on the invoices again Can someone help with this error? If MYOB can't work with Fergus I'm kinda done here.Solved691Views0likes3Comments