Unpaid Bills Report Fails to Load + Incorrect Warning on Reports After New Financial Year Started
Hi team,
Since starting a new financial year in MYOB Business (now set to 1 April 2025 to 31 March 2026), I’ve encountered two frustrating issues that seem directly linked to the year rollover:
1. Unpaid Bills Report Will Not Load (Any Date)
The Unpaid Bills report no longer works at all. Regardless of the “As at” date selected — past, present, or future — the report fails every time and displays:
❌ “Failed to load the report.”
This issue began immediately after I started the new financial year. It doesn’t appear to be related to a specific supplier or setting. I’ve tried clearing the cache, switching browsers, trying a new PC entirely, and testing multiple date combinations — but nothing works.
The attached screenshot shows the error on a report dated 6 April 2025 (today’s date), but I’ve tried many other dates, too, with the same result. The Unpaid Bills report is officially dead.
2. Misleading Warning Message on Reports
When I run reports like the Balance Sheet, I see a persistent warning:
⚠️ “The current financial year for this file is 2026. To avoid incorrect balances, please update the financial year on the business details page.”
This is confusing because I updated the financial year (as I normally would when I finish my tax filings and close off a financial year), and my settings clearly show:
Financial year: 1 April 2025 to 31 March 2026
Lock date: 31 March 2025
Even though everything is configured correctly, the system seems to treat the setup as incomplete or invalid.
🧠 In Summary:
The Unpaid Bills report is completely broken after rolling into FY2026
The warning on reports (e.g. Balance Sheet) is incorrect and misleading
Both issues began only after the financial year rollover
📎 Screenshots attached:
Unpaid Bills report error (dated 6 April 2025)
Balance Sheet report with the warning
Financial year settings
Any help resolving these issues — or confirming whether they are known bugs — would be greatly appreciated. Let me know if you need any additional detail from my end.
I forgot to add one additional screenshot - which shows the error I am getting at the top of reports after I started the new financial year. This example is from the Balance Sheet, but it is not the only place where the error appears. It is as if MYOB does not accept that the new financial year ends in 2026.
Thanks for sending all the necessary screenshots. I suggest running the Unpaid Bills report for a short period initially to see if it resolves the loading issue. For the ongoing warning message on the Balance Sheet report, if the error persists despite the financial year settings being correctly configured, I highly recommend reaching out to our virtual assistant MOCA or creating a support ticket via MyAccount. This issue requires further checking for a thorough resolution.
Thank you for getting back to me, I really appreciate it. To clarify, the Unpaid Bills report does not have an option to specify a time period. It only accepts a single date and is generated "as at" that specific date. For this reason, I could not follow your suggestion. But all is not lost! I contacted MYOB support through another route, and they have confirmed that this was a bug and have now run a "script" to repair the issue in my account. So, as of a few minutes ago, the Unpaid Bills report is now working again!
However, the second issue remains unresolved, and I cannot run other reports without receiving the strange financial year warning message. It almost seems like MYOB does not yet recognise financial years ending in 2026.
Cheers,
Bunny
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Hi team,
Since starting a new financial year in MYOB Business (now set to 1 April 2025 to 31 March 2026), I’ve encountered two frustrating issues that seem directly linked to the year rollover:
1. Unpaid Bills Report Will Not Load (Any Date)
The Unpaid Bills report no longer works at all. Regardless of the “As at” date selected — past, present, or future — the report fails every time and displays:
❌ “Failed to load the report.”
This issue began immediately after I started the new financial year. It doesn’t appear to be related to a specific supplier or setting. I’ve tried clearing the cache, switching browsers, trying a new PC entirely, and testing multiple date combinations — but nothing works.
The attached screenshot shows the error on a report dated 6 April 2025 (today’s date), but I’ve tried many other dates, too, with the same result. The Unpaid Bills report is officially dead.
2. Misleading Warning Message on Reports
When I run reports like the Balance Sheet, I see a persistent warning:
⚠️ “The current financial year for this file is 2026. To avoid incorrect balances, please update the financial year on the business details page.”
This is confusing because I updated the financial year (as I normally would when I finish my tax filings and close off a financial year), and my settings clearly show:
Financial year: 1 April 2025 to 31 March 2026
Lock date: 31 March 2025
Even though everything is configured correctly, the system seems to treat the setup as incomplete or invalid.
🧠 In Summary:
The Unpaid Bills report is completely broken after rolling into FY2026
The warning on reports (e.g. Balance Sheet) is incorrect and misleading
Both issues began only after the financial year rollover
📎 Screenshots attached:
Unpaid Bills report error (dated 6 April 2025)
Balance Sheet report with the warning
Financial year settings
Any help resolving these issues — or confirming whether they are known bugs — would be greatly appreciated. Let me know if you need any additional detail from my end.
","body@stringLength":"2600","rawBody":"
Hi team,
Since starting a new financial year in MYOB Business (now set to 1 April 2025 to 31 March 2026), I’ve encountered two frustrating issues that seem directly linked to the year rollover:
1. Unpaid Bills Report Will Not Load (Any Date)
The Unpaid Bills report no longer works at all. Regardless of the “As at” date selected — past, present, or future — the report fails every time and displays:
❌ “Failed to load the report.”
This issue began immediately after I started the new financial year. It doesn’t appear to be related to a specific supplier or setting. I’ve tried clearing the cache, switching browsers, trying a new PC entirely, and testing multiple date combinations — but nothing works.
The attached screenshot shows the error on a report dated 6 April 2025 (today’s date), but I’ve tried many other dates, too, with the same result. The Unpaid Bills report is officially dead.
2. Misleading Warning Message on Reports
When I run reports like the Balance Sheet, I see a persistent warning:
⚠️ “The current financial year for this file is 2026. To avoid incorrect balances, please update the financial year on the business details page.”
This is confusing because I updated the financial year (as I normally would when I finish my tax filings and close off a financial year), and my settings clearly show:
Financial year: 1 April 2025 to 31 March 2026
Lock date: 31 March 2025
Even though everything is configured correctly, the system seems to treat the setup as incomplete or invalid.
🧠 In Summary:
The Unpaid Bills report is completely broken after rolling into FY2026
The warning on reports (e.g. Balance Sheet) is incorrect and misleading
Both issues began only after the financial year rollover
📎 Screenshots attached:
Unpaid Bills report error (dated 6 April 2025)
Balance Sheet report with the warning
Financial year settings
Any help resolving these issues — or confirming whether they are known bugs — would be greatly appreciated. Let me know if you need any additional detail from my end.
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Moderator","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:284444":{"__typename":"User","id":"user:284444","uid":284444,"login":"Shella_A","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-09-20T07:52:23.517+10:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/custom/Rectangle_27-1706588706059.png?time=1712840915000"},"rank":{"__ref":"Rank:rank:62"},"entityType":"USER","eventPath":"community:myob/user:284444"},"ForumReplyMessage:message:891773":{"__typename":"ForumReplyMessage","uid":891773,"id":"message:891773","revisionNum":1,"author":{"__ref":"User:user:299804"},"readOnly":false,"repliesCount":2,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Bus-Report"},"parent":{"__ref":"ForumTopicMessage:message:891772"},"conversation":{"__ref":"Conversation:conversation:891772"},"subject":"Re: Unpaid Bills Report Fails to Load + Incorrect Warning on Reports After New Financial Year Started","moderationData":{"__ref":"ModerationData:moderation_data:891773"},"body":"
I forgot to add one additional screenshot - which shows the error I am getting at the top of reports after I started the new financial year. This example is from the Balance Sheet, but it is not the only place where the error appears. It is as if MYOB does not accept that the new financial year ends in 2026.
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Thanks for sending all the necessary screenshots. I suggest running the Unpaid Bills report for a short period initially to see if it resolves the loading issue. For the ongoing warning message on the Balance Sheet report, if the error persists despite the financial year settings being correctly configured, I highly recommend reaching out to our virtual assistant MOCA or creating a support ticket via MyAccount. This issue requires further checking for a thorough resolution.
\n
\n
\n
Regards,
\n
Shella
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Thank you for getting back to me, I really appreciate it. To clarify, the Unpaid Bills report does not have an option to specify a time period. It only accepts a single date and is generated \"as at\" that specific date. For this reason, I could not follow your suggestion. But all is not lost! I contacted MYOB support through another route, and they have confirmed that this was a bug and have now run a \"script\" to repair the issue in my account. So, as of a few minutes ago, the Unpaid Bills report is now working again!
However, the second issue remains unresolved, and I cannot run other reports without receiving the strange financial year warning message. It almost seems like MYOB does not yet recognise financial years ending in 2026.
Cheers,
Bunny
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