sue96A
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Joined 2 years ago
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Re: Self-onboarding - failed to send email
Hi Cel, The file is online. How do I send a Private Message? I clicked on the Private Message link in your previous email and couldn't see how to do it. It would be good if this problem could be fixed up today as Thursday is my only day available to attend to this.722Views0likes2CommentsRe: Self-onboarding - failed to send email
When I'm in the App, I go to the Payroll Command Centre, click on Employee Self-Onboarding, enter the new employee's first name, last name and email address and then click on Send Self-Onboarding Form. When I'm in the browser, I go to Payroll, Create employee, enter the new employee's first name, last name and email address and then click on Send self-onboarding form.757Views0likes4CommentsRe: Self-onboarding - failed to send email
Hi Cel, I can't send screenshots because they would contain an employee email address and the names of employees which should remian confidential. The error on the App is "We couldn't send the invite to your employee. Try again later." The error on the browser is "! Something went wrong"778Views0likes0CommentsRe: Self-onboarding - failed to send email
Hi Cel, The attachment I sent was a Word document containing parts of the screenshots. I have attached it now as a PDF which hopefully you can read. I couldn't send screenshots because the pages contained personal information. Regards Sue814Views0likes8CommentsSelf-onboarding - failed to send email
Hi, I am receiving an error message when attempting Employee Sef-onboarding, both through the app and the browser. I have only tried self-onboarding for two new employees, one in February 2023 and one now in May. In February I resorted to manually adding the employee but would like to resolve the issue now as we expect to have new employees in the future. A copy of both the app and browser error messages are included in the attachment.905Views0likes10Comments