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Re: Payroll not saving
Hi lingab, I get the same issue when using both to process a payrun. We use the online version and just set aside a whole day to work through it, due to it being slow. Over 200 employees to pay! Frustrating when it doesn't work, which is every other week. I don't recommend saving the payrun and going back into it later - I think that is where the issue arises between the desktop and online version. Try doing a chuck of 50 and submitting, then the rest and submitting in one go.127Views0likes0CommentsDuplicate Payroll Category Id Lines Not Allowed
Hi All, I am getting this error when trying to process a payrun of 101 employees "EmployeePaymentTemplate_DuplicatePayrollCategoryIdLinesNotAllowed" What can I do to fix this? I don't want to restart the whole payrun as I'm afraid i will just get this error again. Thanks, Matt220Views0likes1CommentPayroll not saving
Hi, The last few days we have been trying to process payroll but when we hit 'save and close' and go to revisit it later, the payrun has disappeared. This has happened two times and is frustrating as we have 200 employees to pay. Is there any known issues of payruns not saving in Essentials Business Pro? Look forward to hearing from someone. Thanks, Matt.212Views0likes4CommentsRe: AccountRight Online emails not sending
Hi Sean, I cleared the browser cache and repeated the process. I do not have email me a copy ticked and the "Send Emails Using AccountRight" is checked. I am still getting the same error. Oddly enough, I downloaded the Myob Invoice app on my phone and they send fine through there. Let me know how else we can troubleshoot. Cheers.894Views0likes2CommentsRe: AccountRight Online emails not sending
Hi Sean, Thanks for the prompt response. The 'From' and 'Reply-to' boxes are both filled in with the correct information. I will attach some photos of the errors I recieve from trying to send an invoice and payslip. Please note that sending from the AccountRight desktop app works fine - just the online web version not working. I am also currently on the AccountRight Plus trial for 2 weeks if that has any effect.917Views0likes4CommentsAccountRight Online emails not sending
Hi Team, I have just upgraded to AccountRight Plus from Essentials and all my staff will be using the web version of Myob as they all use iMacs. My problem is any sort of email being sent from the web version (invoices, payslips etc) do not send and I just get an error message. Emails send fine from the AccountRight desktop app but I need to be able to send from the web also. The error message I get is "Sorry, we couldn't send the email. Please try again. If the error persists, get in touch with us. Request ID: e7f7f9d6-c50f-4b43-91f5-14ccd5ca3d18." Hoping someone can help. Thank you kindly, Matt.Solved929Views0likes6Comments