WildReign1
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Joined 11 months ago
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Shopify and Refund
Hi there, We use Shopify for our online store, it is not integrated into MYOB so we manually create invoices for our online sales and match the payments to the invoices and deduct any fees with an adjustment to the transaction. We had an online customer return product over Christmas and we refunded them through Shopify, however as Shopify had already paid out for their order before the return, they have deducted the return from our next order payment, my question is how do I accurately reflect this in our accounts?Solved183Views0likes1CommentRe: Matching Customer Return to Bank Transaction
Hi Shella, As mentioned in my post, I created a negative invoice, saved this and then tried to match the bank transaction that the refund was completed but it will not show to match the invoice to the transaction. I tried to refund the credit note and it is still not showing anywhere for the bank transaction to match. Can you please tell me how i match the negative invoice/credit note to the bank transaction where the customer has already been refunded so we can process our GST for the month?274Views1like3CommentsMatching Customer Return to Bank Transaction
I am processing a customer return, I have followed the help instructions to create and refund a credit note, but how do we match that to the bank transaction for the refund, its not coming up as being able to match, I have tried before I hit refund on the credit note and it wasnt an option to match to the bank transaction so i tried to process it but now im just as confused! I have created a negative invoice for the transaction, and this created a credit note. I tried to go into my bank transactions to match the credit note to the transaction we refunded this person, but it wasnt showing, so i processed the refund in the customer return screen but it still isnt showing anything to match against the bank transaction and now im not sure the best way to allocate this transaction Appreciate your help!286Views1like5CommentsRe: Customer Return - How to bank match transaction
Hi - thanks so much for your response. I have created a negative invoice for the transaction, and this created a credit note. I tried to go into my bank transactions to match the credit note to the transaction we refunded this person, but it wasnt showing, so i processed the refund in the customer return screen but it still isnt showing anything to match against the bank transaction and now im not sure the best way to allocate this transaction Appreciate your help!329Views0likes2CommentsCustomer Return - How to bank match transaction
Hi, Im really hoping someone can please help! I am processing a customer return, I have followed the help instructions to create and refund a credit note, but how do we match that to the bank transaction for the refund, its not coming up as being able to match, I have tried before I hit refund on the credit note and it wasnt an option to match to the bank transaction so i tried to process it but now im just as confused!Solved352Views0likes4CommentsHelp - barcodes in invoices
Is anyone able to help me please? I am creating invoices for product sales, and am wanting to streamline the process - I have created the item codes the same as the barcodes, and am trying to scan the barcode into the item number however it is not recognising the item number and is just popping up with a create new item code. I know it's not the scanner as the barcode is scanning the correct code in the description box, and I have tried to create a new item from the barcode scanner pop up box but it when I test the same barcode on a second line i'm back to square one. Please tell me there is a way to make this easier for me!!177Views0likes0Comments