Forum Discussion

WildReign1's avatar
WildReign1
Contributing User
6 months ago
Solved

Shopify and Refund

Hi there,

 

We use Shopify for our online store, it is not integrated into MYOB so we manually create invoices for our online sales and match the payments to the invoices and deduct any fees with an adjustment to the transaction.

 

We had an online customer return product over Christmas and we refunded them through Shopify, however as Shopify had already paid out for their order before the return, they have deducted the return from our next order payment, my question is how do I accurately reflect this in our accounts?

  • Hi WildReign1

     

    Thanks for posting your concern in the forum. 

     

    I understand the need to make sure your transactions are recorded correctly. Generally, we record transactions according to what happened in real life. You can either reverse this invoice or create a negative invoice with the amount of the first invoice. This will result in a credit note which you can apply against the next invoice so that your customer can pay just the excess fee. Also, I suggest reading through this article, Customer Returns, Credits and Refunds. This will provide you with more information regarding the process.

     

    Let us know if you require any further assistance with this. 

     

    Thanks,
    Genreve

     

1 Reply

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator

    Hi WildReign1

     

    Thanks for posting your concern in the forum. 

     

    I understand the need to make sure your transactions are recorded correctly. Generally, we record transactions according to what happened in real life. You can either reverse this invoice or create a negative invoice with the amount of the first invoice. This will result in a credit note which you can apply against the next invoice so that your customer can pay just the excess fee. Also, I suggest reading through this article, Customer Returns, Credits and Refunds. This will provide you with more information regarding the process.

     

    Let us know if you require any further assistance with this. 

     

    Thanks,
    Genreve