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Gem159's avatar
Gem159
Experienced Cover User
4 months ago
Solved

Refund

We purchased and paid for an item.  It has been allocated and reconciled.  We then had to return the part and we have received a refund.  How do I enter this into MYOB.  I can't connect it to the original sale as the there is no open purchase to put the refund against.  MYOB says to use Settle account, but there is no open invoice to settle it against. Thanks Gem

Refund
  • Princess_R's avatar
    Princess_R
    11 days ago

    Hi Liz_A,

     

    The perpetual license that you have should indeed allow you to continue using your files as you have been, without the need to switch to a subscription. I get that you're looking for help, but the Community Forum isn't our official support channel so it's best to contact our support team directly, either by phone or through MOCA. When you use MOCA, just type in "Get help from a support agent", and you'll get a link to chat with our live agent. Don't worry, once you’re connected, they'll help you confirm your files.

     

    Cheers,

    Princess

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We purchased and paid for an item.  It has been allocated and reconciled.  We then had to return the part and we have received a refund.  How do I enter this into MYOB.  I can't connect it to the original sale as the there is no open purchase to put the refund against.  MYOB says to use Settle account, but there is no open invoice to settle it against. Thanks Gem

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We purchased and paid for an item.  It has been allocated and reconciled.  We then had to return the part and we have received a refund.  How do I enter this into MYOB.  I can't connect it to the original sale as the there is no open purchase to put the refund against.  MYOB says to use Settle account, but there is no open invoice to settle it against. Thanks Gem

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Hi Gem159,

If there are no open invoices to apply the refund against, you can process the amount as a refund. For detailed instruction, please see this help page: Customer returns, credits and refunds

Regards,
Earl

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Hi ,

If there are no open invoices to apply the refund against, you can process the amount as a refund. For detailed instruction, please see this help page: Customer returns, credits and refunds

Regards,
Earl

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