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Liz_A's avatar
Liz_A
Super User
11 days ago
Solved

AR Classic v19 not Confirming even with the old confirmation tool

I have not been able to confirm my v19 files ending in 3049 - I have a number of these due to being a former partner. Please advise?   Regards Liz
  • Princess_R's avatar
    Princess_R
    11 days ago

    Hi Liz_A,

     

    The perpetual license that you have should indeed allow you to continue using your files as you have been, without the need to switch to a subscription. I get that you're looking for help, but the Community Forum isn't our official support channel so it's best to contact our support team directly, either by phone or through MOCA. When you use MOCA, just type in "Get help from a support agent", and you'll get a link to chat with our live agent. Don't worry, once you’re connected, they'll help you confirm your files.

     

    Cheers,

    Princess

Liz_A's avatar
Liz_A
Super User
11 days ago
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Hi Princess_R 

MOCA won't help me because it is an old product. I have a Perpetual licence for all of my files and I believe MYOB is trying to coerce me into taking out a subscription so please ensure my SN is returned to perpetual licence status so that I can continue to use my files.

Regards

Liz

Princess_R's avatar
Princess_R
MYOB Moderator
11 days ago
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Hi Liz_A,

 

The perpetual license that you have should indeed allow you to continue using your files as you have been, without the need to switch to a subscription. I get that you're looking for help, but the Community Forum isn't our official support channel so it's best to contact our support team directly, either by phone or through MOCA. When you use MOCA, just type in "Get help from a support agent", and you'll get a link to chat with our live agent. Don't worry, once you’re connected, they'll help you confirm your files.

 

Cheers,

Princess

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tool","id":"message:890924","revisionNum":1,"repliesCount":6,"author":{"__ref":"User:user:204972"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:AccountEdge"},"conversation":{"__ref":"Conversation:conversation:890924"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:890924"},"body@stripHtml({\"truncateLength\":200})":" I have not been able to confirm my v19 files ending in 3049 - I have a number of these due to being a former partner. Please advise?   Regards Liz ","body@stringLength":"176","rawBody":"

I have not been able to confirm my v19 files ending in 3049 - I have a number of these due to being a former partner. Please advise?

 

Regards

Liz

","kudosSumWeight":0,"postTime":"2025-03-21T09:26:28.772+11:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:890924_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":51},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:890924":{"__typename":"Conversation","id":"conversation:890924","solved":true,"topic":{"__ref":"ForumTopicMessage:message:890924"},"lastPostingActivityTime":"2025-03-25T15:45:59.270+11:00","lastPostTime":"2025-03-25T15:45:59.270+11:00","unreadReplyCount":6,"isSubscribed":false},"ModerationData:moderation_data:890924":{"__typename":"ModerationData","id":"moderation_data:890924","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:890924_1":{"__typename":"Revision","id":"revision:890924_1","lastEditTime":"2025-03-21T09:26:28.772+11:00"},"AcceptedSolutionMessage:message:890959":{"__typename":"AcceptedSolutionMessage","id":"message:890959","conversation":{"__ref":"Conversation:conversation:890924"},"author":{"__ref":"User:user:292938"},"revisionNum":1,"uid":890959,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountEdge"},"parent":{"__ref":"ForumReplyMessage:message:890956"},"subject":"Re: AR Classic v19 not Confirming even with the old confirmation tool","moderationData":{"__ref":"ModerationData:moderation_data:890959"},"body":"

Hi Liz_A,

\n

 

\n

The perpetual license that you have should indeed allow you to continue using your files as you have been, without the need to switch to a subscription. I get that you're looking for help, but the Community Forum isn't our official support channel so it's best to contact our support team directly, either by phone or through MOCA. When you use MOCA, just type in \"Get help from a support agent\", and you'll get a link to chat with our live agent. Don't worry, once you’re connected, they'll help you confirm your files.

\n

 

\n

Cheers,

\n

Princess

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"208","postTime":"2025-03-21T12:31:20.268+11:00","lastPublishTime":"2025-03-21T12:31:20.268+11:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":29},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:PartnersGroup/community:myobboard:AccountEdge/message:890924/message:890959","readOnly":false,"editFrozen":false,"body@stringLength":"952","rawBody":"

Hi ,

\n

 

\n

The perpetual license that you have should indeed allow you to continue using your files as you have been, without the need to switch to a subscription. I get that you're looking for help, but the Community Forum isn't our official support channel so it's best to contact our support team directly, either by phone or through MOCA. When you use MOCA, just type in \"Get help from a support agent\", and you'll get a link to chat with our live agent. Don't worry, once you’re connected, they'll help you confirm your files.

\n

 

\n

Cheers,

\n

Princess

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background-size: contain;\n background-position: center;\n}\n.myob-social-links .twitter a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 6%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm5.33,10c0,.12,0,.23,0,.35A7.75,7.75,0,0,1,5.4,16.92a5.48,5.48,0,0,0,4-1.13A2.73,2.73,0,0,1,6.89,13.9a2.73,2.73,0,0,0,1.23,0,2.73,2.73,0,0,1-2.19-2.67v0a2.73,2.73,0,0,0,1.23.34,2.73,2.73,0,0,1-.84-3.64,7.74,7.74,0,0,0,5.62,2.85,2.76,2.76,0,0,1-.07-.62,2.73,2.73,0,0,1,4.72-1.86,5.49,5.49,0,0,0,1.73-.66c-.2.64-.23.87-.79,1.21a1.46,1.46,0,0,0,1.34,0A5.8,5.8,0,0,1,17.33,10Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .googleplus a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 4%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0ZM9,17.5a5.5,5.5,0,1,1,4.1-9.17L11.61,9.67a3.5,3.5,0,1,0,.56,3.84H9v-2h4.47a1,1,0,0,1,1,1.11A5.49,5.49,0,0,1,9,17.5Zm10.5-4v2h-2v-2h-2v-2h2v-2h2v2h2v2Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .facebook a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .linkedin a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: url(\"data:image/svg+xml;base64,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\")\n 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Hi Princess_R 

MOCA won't help me because it is an old product. I have a Perpetual licence for all of my files and I believe MYOB is trying to coerce me into taking out a subscription so please ensure my SN is returned to perpetual licence status so that I can continue to use my files.

Regards

Liz

","body@stringLength":"519","rawBody":"

Hi  

MOCA won't help me because it is an old product. I have a Perpetual licence for all of my files and I believe MYOB is trying to coerce me into taking out a subscription so please ensure my SN is returned to perpetual licence status so that I can continue to use my files.

Regards

Liz

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