Hi,
I have a few messy transactions that I would like some help with.
I had a customer overpay an invoice by $275. However when we refunded the customer we accidentally refunded $2750, so to fix this the customer then repaid us $2475.
I can do the $275 overpayment
however how do i treat the $2750 and $2475 transactions that appear in our bank feed!
Hi CarmenT,
Thanks for sharing the details of your situation. To assist you further, here's an article that provides detailed guidance on how to assist you with this: Customer overpayments
Regards,
Sai
Hi Sai,
Thankyou for this however because our refund $2750 was higher than the customer overpayment it will not let me apply it against the overpayment. Can you please assist with how i treat the $2750 and $2475
Thanks!
