Forum Discussion

CarmenT's avatar
CarmenT
2 months ago
Solved

Customer Overpayment and Refund

Hi,

I have a few messy transactions that I would like some help with.

 I had a customer overpay an invoice by $275. However when we refunded the customer we accidentally refunded $2750, so to fix this the customer then repaid us $2475.

I can do the $275 overpayment

however how do i treat the $2750 and $2475 transactions that appear in our bank feed! 

overpayment
Refund
  • Isaiah_C's avatar
    Isaiah_C
    2 months ago

    Hi CarmenT,

     

    Thanks for sharing the details of your situation. To assist you further, here's an article that provides detailed guidance on how to assist you with this: Customer overpayments

     

     

    Regards,

    Sai

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    2 months ago

    Hi CarmenT,

     

    Thanks for sharing the details of your situation. To assist you further, here's an article that provides detailed guidance on how to assist you with this: Customer overpayments

     

     

    Regards,

    Sai

  • CarmenT's avatar
    CarmenT
    2 months ago

    Hi Sai,

    Thankyou for this however because our refund $2750 was higher than the customer overpayment it will not let me apply it against the overpayment. Can you please assist with how i treat the  $2750 and $2475

    Thanks!

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator
      2 months ago

      Hi CarmenT, 

       

      It might be best to get help from an accountant to record this properly since recording it in different ways can affect your file differently.

       

      Cheers, 

      Genreve

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