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colleenWatson's avatar
colleenWatson
Experienced Cover User
6 years ago
Solved

Overpayment by customer

A customer has paid me 3 times for the same invoice.  I can allocate the original payment and then the 1st overpayment against the invoice involved, but when they have paid it again I can not allocate it against the paid invoice again because it is no longer in the closed sales.  I do not have another invoice to allocate to/ or would not prefer to allocate to another invoice at this stage.  How do I overcome this.

  • Genreve_S's avatar
    Genreve_S
    2 years ago

    Hi CarolynH14, 

     

    Thanks for posting your concern in the forum. 

     

    I'm sorry to hear about your difficulties in exporting the budget CSV file. Generally, this issue is caused by the GST clearing account. I recommend to select the GST Clearing Account under-reporting settings. 

    Let us know if you require any further assistance. 

     

    Thanks,
    Genreve

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  • Steven_M's avatar
    Steven_M
    Former Staff
    6 years ago

    Hi colleenWatson 

     

    AccountRight will only allow for a closed or open invoice or order to appear in the Receive Payments window. If an overpayment has been made on an invoice it would actually make that invoice a credit and thus not appear in that window.

     

    Should you need to apply multiple payments to that credit invoice the process I would use is outlined below:

    1. Delete the current payment on that invoice that made it a credit - Open the Recieve Payment transaction and select Edit>>Delete payment
    2. Process the individual payments as Recieve Money transactions with the Deposit to Account being the bank account and the Allocation Account being a holding bank account*
    3. Once recorded, do a Sales>>Receive Payment transaction with the Deposit to Account being the holding the account for the full amounts of those payments.

    Holding bank account created via Accounts>>Accounts Lists>>New - give the account a number, name and set the account type to be Bank.

    • colleenWatson's avatar
      colleenWatson
      Experienced Cover User
      6 years ago

      Hi, thanks for that.  I gathered that is what I had to do.  It would be so much easier and quicker if we could still allocate the 3 overpayments to the same closed invoice.  It keeps the history together, and most of all it saves time.

       

      Cheers

      Col

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A customer has paid me 3 times for the same invoice.  I can allocate the original payment and then the 1st overpayment against the invoice involved, but when they have paid it again I can not allocate it against the paid invoice again because it is no longer in the closed sales.  I do not have another invoice to allocate to/ or would not prefer to allocate to another invoice at this stage.  How do I overcome this.

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A customer has paid me 3 times for the same invoice.  I can allocate the original payment and then the 1st overpayment against the invoice involved, but when they have paid it again I can not allocate it against the paid invoice again because it is no longer in the closed sales.  I do not have another invoice to allocate to/ or would not prefer to allocate to another invoice at this stage.  How do I overcome this.

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background-size: contain;\n background-position: center;\n}\n.myob-social-links .twitter a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 6%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm5.33,10c0,.12,0,.23,0,.35A7.75,7.75,0,0,1,5.4,16.92a5.48,5.48,0,0,0,4-1.13A2.73,2.73,0,0,1,6.89,13.9a2.73,2.73,0,0,0,1.23,0,2.73,2.73,0,0,1-2.19-2.67v0a2.73,2.73,0,0,0,1.23.34,2.73,2.73,0,0,1-.84-3.64,7.74,7.74,0,0,0,5.62,2.85,2.76,2.76,0,0,1-.07-.62,2.73,2.73,0,0,1,4.72-1.86,5.49,5.49,0,0,0,1.73-.66c-.2.64-.23.87-.79,1.21a1.46,1.46,0,0,0,1.34,0A5.8,5.8,0,0,1,17.33,10Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .googleplus a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 4%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0ZM9,17.5a5.5,5.5,0,1,1,4.1-9.17L11.61,9.67a3.5,3.5,0,1,0,.56,3.84H9v-2h4.47a1,1,0,0,1,1,1.11A5.49,5.49,0,0,1,9,17.5Zm10.5-4v2h-2v-2h-2v-2h2v-2h2v2h2v2Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .facebook a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .linkedin a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: url(\"data:image/svg+xml;base64,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\")\n 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Overpayment by customer","moderationData":{"__ref":"ModerationData:moderation_data:620374"},"body":"

Hi colleenWatson 

\n

 

\n

AccountRight will only allow for a closed or open invoice or order to appear in the Receive Payments window. If an overpayment has been made on an invoice it would actually make that invoice a credit and thus not appear in that window.

\n

 

\n

Should you need to apply multiple payments to that credit invoice the process I would use is outlined below:

\n
    \n
  1. Delete the current payment on that invoice that made it a credit - Open the Recieve Payment transaction and select Edit>>Delete payment
    2. \n
  2. Process the individual payments as Recieve Money transactions with the Deposit to Account being the bank account and the Allocation Account being a holding bank account*
    3. \n
  3. Once recorded, do a Sales>>Receive Payment transaction with the Deposit to Account being the holding the account for the full amounts of those payments.
    4. \n
\n

Holding bank account created via Accounts>>Accounts Lists>>New - give the account a number, name and set the account type to be Bank.

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Hi, thanks for that.  I gathered that is what I had to do.  It would be so much easier and quicker if we could still allocate the 3 overpayments to the same closed invoice.  It keeps the history together, and most of all it saves time.

 

Cheers

Col

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