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CarmenT's avatar
CarmenT
13 hours ago

Customer Overpayment and Refund

Hi, I have a few messy transactions that I would like some help with.  I had a customer overpay an invoice by $275. However when we refunded the customer we accidentally refunded $2750, so to fix...
CarmenT's avatar
CarmenT
12 hours ago

Hi Sai,

Thankyou for this however because our refund $2750 was higher than the customer overpayment it will not let me apply it against the overpayment. Can you please assist with how i treat the  $2750 and $2475

Thanks!

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    11 hours ago

    Hi CarmenT, 

     

    It might be best to get help from an accountant to record this properly since recording it in different ways can affect your file differently.

     

    Cheers, 

    Genreve

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