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mscheurer

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Joined 3 years ago

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MYOB got itself confused
Looks like during the month of May, until I pulled the plug on OIP, MYOB decided to add all payments into the undeposited funds account instead of my transaction account even though it was assigned to do so in the preferences... Upon trying to edit and fix this snafu , I'm told that I can't edit transactions from a previous financial year even though technically it's still the same financial year (its the 29th of June) Lucky I'm finishing the year off manually. Oh, and does anyone have problems with the search function not working intermittently? Some days it won't anything even if I type in the invoice number. Just as well I got a 50% discount for the next year, the basic functions aren't even working reliably.
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2 years ago Place MYOB Business: Sales and Purchases
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Re: BPAY Saga continues
Thanks Amanda, yes, I've had access to this feature for while and it does work without a hitch. All we need now is for all the fees and charges to be passed onto to the client for it to be truly usable. As was said elsewhere by one of your moderators, this is something your team is apparently working on so until then my OIP is turned off.
2 years ago Place MYOB Business: Sales and Purchases
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Re: Merchant fee surcharge
This is so much fun. I have an invoice for $105, the system assigned CR000399 to the clients payment and marked the invoice as paid. In the bank feed I see a payment from MYOB for 104.75, clicking on the triangle I get CR000403 Online payment MYOBXXXXX so I add the adjustment, give it the fee category, Select the payment but have no way of assigning it to the invoice, click save and now it says "Matched to Bank Deposit CR000403" WTF? No mention of the invoice number anywhere and I can't even type anything in the description. And now I have 2 reference numbers for the same payment and one of them is not listed with invoice. Before all of the changes you could match the customers payment with the listing in the bank feeds, that even worked to some extend with the multi payment transfers, but it doesn't anymore. I will just leave them there and get on with my life, it's not worth the aggravation.
2 years ago Place MYOB Business: Sales and Purchases
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Re: Merchant fee surcharge
Auto matching rarely works in real life, especially when we get them all bunched into one bulk payment. Rather than ringing a call centre in a far away land who’s operator we may or may not understand wouldn’t it be more efficient to post a proper step by step guide here on how to handle these single and multiple transfers in our bank feeds? I’m sure there are hundreds of people watching this post and looking for the same answer. To be honest, I much prefer the way the payments are coming into my account without your OIP so I will stick with that from now.
2 years ago Place MYOB Business: Sales and Purchases
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Re: Merchant fee surcharge
The page explains how to set up OIP, nothing else, all my payments are still 25cents short! Auto matching has never worked with the bulk payments we get from MYOB but at least we could painstakingly match them manually. Now every payment is 25cents short there is no way to do that.
2 years ago Place MYOB Business: Sales and Purchases
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Re: Merchant fee surcharge
No I haven’t, the link posted above doesn’t tell us how to other than it should be all automatic, yeah right. If you get multiple payments coming in there is no way the auto match will work. It’s a shambles… Gone back to Square until I find something better.
2 years ago Place MYOB Business: Sales and Purchases
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Re: Merchant fee surcharge
The amount of extra work this is causing is just stupid. Luckily I had the system off for most of the month because of this BPAY issue, I'd hate to in someones shoes who take a lot of payments online. I'm gobsmacked no one at MYOB thought about this before implementing this just to get a few dollars a couple of days earlier. Not sure the ATO is going to be happy with all of us editing our invoices to match the short payments. Is that even legal? And then there are the useless invoices that don't itemise the charges, I just got one today from that I can't work out what it's from. Yes it's only $11 but it still needs to be recorded against an invoice.
2 years ago Place MYOB Business: Sales and Purchases
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Re: Merchant fee surcharge
There is just one small hitch with this system, Auto matching does not work with the bulk transfers MYOB sends us. Breaking these bulk payment into components is a pain in the b*tt and takes way too much time. And how is not being able to match the payments to the invoices making it easier for us?
2 years ago Place MYOB Business: Sales and Purchases
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Re: Merchant fee surcharge
Thanks for that, you are right you've always charged that but the monthly invoice never impacted the way invoices were marked off as paid. The move to the per transaction has created extra work and it's very messy as you can no longer just mark an invoice as paid and link it to the transaction. It should be free, it's the clients choice to use! As long as a fee free facility )direct debit) has been provided to the client I see no reason to penalise the merchant. Hopefully that won't take as long as the BPAY switch, in the meantime, I won't be using it.
2 years ago Place MYOB Business: Sales and Purchases
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Re: Merchant fee surcharge
Looks like I didn't read the fine print! After months of fighting to have the ability to turn off BPAY we are now being charged for the privilege to use the online payment system. Sadly, as a micro business, I can't justify the extra cost and extra work of these little merchant fees. I'm out! Back to free bank transfer, cash & card payments in person (all fees are passed onto clients!) Thanks for the effort, so close...
2 years ago Place MYOB Business: Sales and Purchases
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