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mscheurer's avatar
mscheurer
Experienced User
11 months ago
Solved

Merchant fee surcharge

There seems to be something wrong with the online payment function, I had a customer pay an invoice with a master card, the surcharges where applied and charged to her account but then it listed a me...
  • MattBedford's avatar
    MattBedford
    11 months ago

    *Edited 24/07 to reflect the correct support instructions

    • Check that you have chosen the Payment category and Fee category to record payments and fees.
      Open the online invoice payments portal go to Settings > expand Bank Accounts and select the payment and fee categories under Record payments.

    • If you're using bank feeds, make sure the Payment category in your online invoice payment settings is the same as the bank account connected to bank feeds.

    • If you're on AccountRight and are using cost centre tracking, make sure they are not set as 'required'. 
      You can still use these, but they must be set as 'optional'.
      To check, go to Setup > Preferences > if Turn on Cost Centre Tracking is ticked, select the dropdown Not Required. 

    • Additional steps to help ensure your reconciliation works

    • Make sure your linked bank account for undeposited funds (go to Accounting > Manage linked categories) is set up as an undeposited funds account.
      *If you do not have the default undeposited funds account it’s fine to set up and use a different account as long as it’s only being used as a clearing account for this purpose.

    • Please make sure not to edit customer payments or surcharge transactions (spend money or receive money) for an online payment that is still processing and has not been disbursed to your bank account yet.

    • You also need to make sure the option Automatically match bank transactions to MYOB bills and invoices, is selected (go to Banking >  Bank rules) 
sonialouise's avatar
sonialouise
Contributing User
11 months ago

I've been trying to this, but it still creates an out of balance amount...eg if an invoice was $100, I cop the 25c + 1.8%, I receive $97.95, the fee was $2.05. if I add an adjustment of merchant fees @ $2.05 it shows $2.05 out of balance and wont let me match an unbalanced transaction. In adjusting it's either trying to + or - the invoice total not the payment received total

I've spent so much time trying to work out how to get it right, the only thing that's successful and I am absolutely not going to do regularly is to transfer an amount from my personal account to my business account, spread it across all of the invoices that supposedly have a debt and then create a spend money transaction at the end of the month when MYOB sends the receipt for all transactions fees that month, deducting that amount I personally transferred back out of the biz account, but that looks super dodgy so im not willing to go ahead with it (I just tried it for 2 invoices to see if it works)

Also no one in the call centre is any help, all claim that the system auto detects the difference for the fee and allocates appropriately and will not listen that it doesn't 

mscheurer's avatar
mscheurer
Experienced User
11 months ago

This is so much fun. I have an invoice for $105, the system assigned CR000399 to the clients payment and marked the invoice as paid. In the bank feed I see a payment from MYOB for 104.75, clicking on the triangle I get CR000403 Online payment MYOBXXXXX so I add the adjustment, give it the fee category,  Select the payment but have no way of assigning it to the invoice, click save and now it says "Matched to Bank  Deposit CR000403" WTF? No mention of the invoice number anywhere and I can't even type anything in the description. And now I have 2 reference numbers for the same payment and one of them is not listed with invoice.

Before all of the changes you could match the customers payment with the listing in the bank feeds, that even worked to some extend with the multi payment transfers, but it doesn't anymore. 

I will just leave them there and get on with my life, it's not worth the aggravation.

  • sonialouise's avatar
    sonialouise
    Contributing User
    11 months ago

    Ok, I ran through a fix last night which has work for today's settlement (the one where you go into oip settings and assign the type of fee you want it to register as, the link at the bottom of MattBedford post. 

    This has worked for today's settlements ie. Settlements AFTER I did the change. But I can not fix previous affected invoices.

    I'm staring at one right now and I wish I knew how to upload a screenshot here, $660 invoice, $647.87 received, $12.13 fee. (Bpay so I could surcharge) Invoice has a debt of $12.13 "still owing' if I add an adjustment of merchant fees $12.13 the bank transaction says out of balance $12.13 an unbalanced transaction may not be recorded. 

    What I SHOULD be doing is typing up quotes and balancing my staffs schedules as we have a public holiday here Monday and I have some time sensitive changes to make, after just working a 12hr day, to go to bed and pull another big day tomorrow but instead I'm banging my head on the laptop keyboard wondering why the big change for a system that it seems no-one else previously had a problem with? 

    • sonialouise's avatar
      sonialouise
      Contributing User
      11 months ago

      Ahhh here we go, the fix that I said worked...does but it's recording all the payments as going to an undeposited funds account rather than my default biz bank account, it's also not letting me change that, again for payments received TODAY because !you can't edit transactions from a previous year. 

      IT HAS TODAYS DATE ON IT! 

      • Justine83's avatar
        Justine83
        9 months ago

        Any update? I'm getting so frustrated with it. 

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Purchases","parent":{"__ref":"Category:category:Business"},"ancestors":{"__typename":"CoreNodeConnection","edges":[{"__typename":"CoreNodeEdge","node":{"__ref":"Community:community:myob"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:Support"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:Business"}}]},"userContext":{"__typename":"NodeUserContext","canAddAttachments":true,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"theme":{"__ref":"Theme:customTheme1"},"boardPolicies":{"__typename":"BoardPolicies","canViewSpamDashBoard":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.access_spam_quarantine.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.access_spam_quarantine.allowed.accessDenied","args":[]}},"canArchiveMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.content_archivals.enable_content_archival_settings.accessDenied","key":"error.lithium.policies.content_archivals.enable_content_archival_settings.accessDenied","args":[]}},"canPublishArticleOnCreate":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","key":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","args":[]}}},"avatar":{"__ref":"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bi04MjAtQkJUc2V4?image-coordinates=0%2C0%2C320%2C320\"}"},"eventPath":"category:Business/category:Support/community:myobboard:Bus-Sales/"},"ForumTopicMessage:message:869308":{"__typename":"ForumTopicMessage","uid":869308,"subject":"Merchant fee surcharge","id":"message:869308","revisionNum":1,"repliesCount":27,"author":{"__ref":"User:user:311125"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Bus-Sales"},"conversation":{"__ref":"Conversation:conversation:869308"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:869308"},"body@stripHtml({\"truncateLength\":200})":" There seems to be something wrong with the online payment function, I had a customer pay an invoice with a master card, the surcharges where applied and charged to her account but then it listed a me...","body@stringLength":"988","rawBody":"

There seems to be something wrong with the online payment function, I had a customer pay an invoice with a master card, the surcharges where applied and charged to her account but then it listed a merchant fee 25c charged to me which I've never seen before, and I checked all my other master card payment receipts.

Is this a glitch in the system related to the new switch for BPAY?

Either way, the total money received now doesn't match my invoice, making it impossible to reconcile without altering the invoice. Not what I should have to do.

I expect all the surcharges to passed onto my client, without that I no choice but to stop using your online payment system and rely on bank transfers. Small businesses can not carry these extra fees!

Anyone come across this?

Payment receipt also look different which is strange, both where master card payments.

Support ticket #01766051

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This is so much fun. I have an invoice for $105, the system assigned CR000399 to the clients payment and marked the invoice as paid. In the bank feed I see a payment from MYOB for 104.75, clicking on the triangle I get CR000403 Online payment MYOBXXXXX so I add the adjustment, give it the fee category,  Select the payment but have no way of assigning it to the invoice, click save and now it says \"Matched to Bank  Deposit CR000403\" WTF? No mention of the invoice number anywhere and I can't even type anything in the description. And now I have 2 reference numbers for the same payment and one of them is not listed with invoice.

Before all of the changes you could match the customers payment with the listing in the bank feeds, that even worked to some extend with the multi payment transfers, but it doesn't anymore. 

I will just leave them there and get on with my life, it's not worth the aggravation.

","body@stringLength":"953","rawBody":"

This is so much fun. I have an invoice for $105, the system assigned CR000399 to the clients payment and marked the invoice as paid. In the bank feed I see a payment from MYOB for 104.75, clicking on the triangle I get CR000403 Online payment MYOBXXXXX so I add the adjustment, give it the fee category,  Select the payment but have no way of assigning it to the invoice, click save and now it says \"Matched to Bank  Deposit CR000403\" WTF? No mention of the invoice number anywhere and I can't even type anything in the description. And now I have 2 reference numbers for the same payment and one of them is not listed with invoice.

Before all of the changes you could match the customers payment with the listing in the bank feeds, that even worked to some extend with the multi payment transfers, but it doesn't anymore. 

I will just leave them there and get on with my life, it's not worth the aggravation.

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*Edited 24/07 to reflect the correct support instructions

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I've been trying to this, but it still creates an out of balance amount...eg if an invoice was $100, I cop the 25c + 1.8%, I receive $97.95, the fee was $2.05. if I add an adjustment of merchant fees @ $2.05 it shows $2.05 out of balance and wont let me match an unbalanced transaction. In adjusting it's either trying to + or - the invoice total not the payment received total

I've spent so much time trying to work out how to get it right, the only thing that's successful and I am absolutely not going to do regularly is to transfer an amount from my personal account to my business account, spread it across all of the invoices that supposedly have a debt and then create a spend money transaction at the end of the month when MYOB sends the receipt for all transactions fees that month, deducting that amount I personally transferred back out of the biz account, but that looks super dodgy so im not willing to go ahead with it (I just tried it for 2 invoices to see if it works)

Also no one in the call centre is any help, all claim that the system auto detects the difference for the fee and allocates appropriately and will not listen that it doesn't 

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I've been trying to this, but it still creates an out of balance amount...eg if an invoice was $100, I cop the 25c + 1.8%, I receive $97.95, the fee was $2.05. if I add an adjustment of merchant fees @ $2.05 it shows $2.05 out of balance and wont let me match an unbalanced transaction. In adjusting it's either trying to + or - the invoice total not the payment received total

I've spent so much time trying to work out how to get it right, the only thing that's successful and I am absolutely not going to do regularly is to transfer an amount from my personal account to my business account, spread it across all of the invoices that supposedly have a debt and then create a spend money transaction at the end of the month when MYOB sends the receipt for all transactions fees that month, deducting that amount I personally transferred back out of the biz account, but that looks super dodgy so im not willing to go ahead with it (I just tried it for 2 invoices to see if it works)

Also no one in the call centre is any help, all claim that the system auto detects the difference for the fee and allocates appropriately and will not listen that it doesn't 

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Ok, I ran through a fix last night which has work for today's settlement (the one where you go into oip settings and assign the type of fee you want it to register as, the link at the bottom of MattBedford post. 

This has worked for today's settlements ie. Settlements AFTER I did the change. But I can not fix previous affected invoices.

I'm staring at one right now and I wish I knew how to upload a screenshot here, $660 invoice, $647.87 received, $12.13 fee. (Bpay so I could surcharge) Invoice has a debt of $12.13 \"still owing' if I add an adjustment of merchant fees $12.13 the bank transaction says out of balance $12.13 an unbalanced transaction may not be recorded. 

What I SHOULD be doing is typing up quotes and balancing my staffs schedules as we have a public holiday here Monday and I have some time sensitive changes to make, after just working a 12hr day, to go to bed and pull another big day tomorrow but instead I'm banging my head on the laptop keyboard wondering why the big change for a system that it seems no-one else previously had a problem with? 

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Ahhh here we go, the fix that I said worked...does but it's recording all the payments as going to an undeposited funds account rather than my default biz bank account, it's also not letting me change that, again for payments received TODAY because !you can't edit transactions from a previous year. 

IT HAS TODAYS DATE ON IT! 

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Any update? I'm getting so frustrated with it. 

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