ContributionsMost RecentMost LikesSolutionsRe: Applying credits to a supplier payment? Well this thread is pretty alarming! I received a credit note from a supplier (my MYOB accredited "support" person) and entered it as a negative invoice. My dashboard now shows me as owing the amount of the credit note and I can see no way of linking the credit note to the invoices already paid. The credit amount is sitting in the Purchases journal as a negative amount. I can delete this and start again although I get a warning that if I delete the purchases journal entry I cannot redo it. Re: short term subscription Thanks for a response but I was looking to move from yearly to monthly. Apologies if this was unclear! short term subscription I am planning to retire in a few months but my MYOB subscription expires in mid-April. I don't want to sign up for a year which is what my MYOB partner did last year. Can I deal directly with MYOB and renew on a month by month basis? Accounting for bank charges deducted at source by a customer when making an international payment for an invoice. I invoice a UK customer $100 (for example) They have bank charges of $20 for the transaction so they deduct $20 and pay me $80. My accounts now show and overdue amount of $20. I am happy to pay this but how do I get rid of the overdue notice on my accounts? Someone suggested I set up a "spend money" transaction for the $20 which sort of makes sense but having done that I still have the overdue amounts showing. It seems like there must be some way of allocating the spend money to the overdue invoice amounts but it's not clear to me how this should be done? Can someone please help? SolvedAccountant access Why do I get a message saying that a User already exists (and therefore I cant invite them) when they do not appear on my list of users? Re: Partners and Account Managers Thanks. I think I have just about had the necessary changes made so I can access support. Do you know what phone number I can use to get assistance for Business Lite software please? I asked co-pilot but they gave me a wrong number! Credits If I receive a credit note electronically, can I upload this in the same way as an invoice? Will MYOB recognize this as a credit and not another invoice? Partners and Account Managers I recently migrated from AccountRight to business lite. I had an MYOB "Partner" assist with this. I now receive my invoices directly from the Partner which never happened before. It appears that the Partner is in charge of the account which prevents me from accessing MYOB support. See message received from MYOB: "For this kind of subscription, your partner oversees any request or changes to the account. As much as I want to help you with the query, it is MYOB standards to follow these protocols...." I presume this arrangement is favoured by the Partner because they can "clip the ticket" on the invoices. Clearly the Partnership is between MYOB and the Partner. Is certainly does not feel like I have a partnership with anyone! Unfortunately the Partner is unresponsive and often wants to charge me for things I could do myself with some support from the MYOB helpline. How do I extract myself from this Partner and regain control over my account? spend money or create a bill? I have the choise between creating a bill or adding a spend money transaction. How do I know which to use?