Linesman
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Joined 14 years ago
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Re: Applying credits to a supplier payment?
Well this thread is pretty alarming! I received a credit note from a supplier (my MYOB accredited "support" person) and entered it as a negative invoice. My dashboard now shows me as owing the amount of the credit note and I can see no way of linking the credit note to the invoices already paid. The credit amount is sitting in the Purchases journal as a negative amount. I can delete this and start again although I get a warning that if I delete the purchases journal entry I cannot redo it.101Views0likes2CommentsAccounting for bank charges deducted at source by a customer when making an international payment for an invoice.
I invoice a UK customer $100 (for example) They have bank charges of $20 for the transaction so they deduct $20 and pay me $80. My accounts now show and overdue amount of $20. I am happy to pay this but how do I get rid of the overdue notice on my accounts? Someone suggested I set up a "spend money" transaction for the $20 which sort of makes sense but having done that I still have the overdue amounts showing. It seems like there must be some way of allocating the spend money to the overdue invoice amounts but it's not clear to me how this should be done? Can someone please help?Solved160Views0likes3CommentsPartners and Account Managers
I recently migrated from AccountRight to business lite. I had an MYOB "Partner" assist with this. I now receive my invoices directly from the Partner which never happened before. It appears that the Partner is in charge of the account which prevents me from accessing MYOB support. See message received from MYOB: "For this kind of subscription, your partner oversees any request or changes to the account. As much as I want to help you with the query, it is MYOB standards to follow these protocols...." I presume this arrangement is favoured by the Partner because they can "clip the ticket" on the invoices. Clearly the Partnership is between MYOB and the Partner. Is certainly does not feel like I have a partnership with anyone! Unfortunately the Partner is unresponsive and often wants to charge me for things I could do myself with some support from the MYOB helpline. How do I extract myself from this Partner and regain control over my account?70Views0likes2Comments