TTO
Experienced Cover User
Joined 14 years ago
User Profile
User Widgets
Contributions
Why can't I change my subscription level?
I have been using MYOB Premier in all it's variations for 20+ years. Our business is now sold. We are retired and I want to change my subscription level to something more appropriate ie pay less each month acknowledging I will have access to less features - mainly features I no longer need. I wrote to support (which was acknowledged with a job#) last Monday and sent a reminder a few days later but have heard zippedy doo da. Can someone from MYOB please assist? PatB71Views0likes4CommentsRe: Why can't I change my subscription level?
Hi Shelly. Thankyou for your response. My original approach was to create a support case for which I have received a case number. Just no actual response apart from the automatic email with the case number. Very disappointing. The MOCA is useless in my circumstances. I tried it too and it could not assist. I have a perpetual license which is well and good but but not worth $200/month any more. Service from MYOB has degraded as it obtains more subscribers and pricing is too high. If you can assist it would be appreciated or it’s cancel and go to Xero which my accountant prefers. 🙁36Views0likes2Comments