Why can't I change my subscription level?
I have been using MYOB Premier in all it's variations for 20+ years. Our business is now sold. We are retired and I want to change my subscription level to something more appropriate ie pay less e...
Forum Discussion
Hi TTO,
Thank you for being a loyal customer of MYOB Premier for over 20 years. About your recent business transition and retirement, if you want to change your subscription to a plan that better fits your current needs, I suggest contacting our Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount to discuss the available subscription options and ensure the features you still need are included. You may also check this link about MYOB Plans and Pricing for product references.
Regards,
Shella
Hi Shelly. Thankyou for your response. My original approach was to create a support case for which I have received a case number. Just no actual response apart from the automatic email with the case number. Very disappointing. The MOCA is useless in my circumstances. I tried it too and it could not assist. I have a perpetual license which is well and good but but not worth $200/month any more.
Service from MYOB has degraded as it obtains more subscribers and pricing is too high. If you can assist it would be appreciated or it’s cancel and go to Xero which my accountant prefers. 🙁
