Bluewave
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Joined 12 years ago
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Re: Error massage
MYOB have finally responded to the outcry, and they say they are working on fixing it. They also said this: "We’re investigating an issue with the Bankfeed allocation service; in the meantime, you can manually match transactions as a workaround." What it means for many of us is that you will need to manually CREATE a Spend Money or Receive Money transaction in the Banking section, selecting the appropriate account/category, and ensure it exactly matches the bank feed transaction amount and date, then you can go back to bank feeds and match the transaction to the one you manually created. This worked for me last night, but I was very glad I only had two of them to do! It's a HUGE time-suck for all of us, so fingers crossed they fix it soon!33Views0likes2CommentsRe: Ho to see how much paid to a customer
If you want to see how much has been paid to a Supplier, and you have entered each transaction as a Purchase (created a bill) from the various suppliers, you should be able to retrieve that information by using the Purchase Register Report. Put in your date range, and select each supplier you want the transactions for. If the transactions were put in as Spend Money (and you have a little familiarity with using spreadsheets), I would go to the General Ledger report, enter the date parameters and just select the Charity Donation category (account). Once the report is run, click Expand All, then export it to Excel. Once it opens in the Excel spreadsheet, you can then set up column filters, and in the column "Transaction Description", just filter for each different charity (this assumes you have their names in that field in the first place). You can do a subtotal sum of the amounts for each filter you run. If not adept with spreadsheets, maybe phone a friend?18Views1like0CommentsRe: Selected tax code does not exist, error... still happening 3 years later
This is happening to me today. I don't think that I have come across it before. This thread was the first mention of it that I could find on the support forum, and am disappointed to see there is no solution after two years! I lodged a support request 30 minutes ago, but no help yet.Re: New online invoicing upgrade
No, it's not strictly mandatory. But if you don't upgrade, you won't be able to email your invoices from the MYOB system. You'll be forced to save the invoices to PDF, then attach and send them from your own email. So essentially, it's mandatory - unless you don't use MYOB for invoicing customers. If you do upgrade, you must be very careful with the online invoice payments that are switched on automatically. You can change those settings, but it's complicated, and may not work if your invoices are generated through a 3rd party app, such as Service M8. Good luck.505Views2likes1CommentRe: Unauthorised Invoice Online Payments Selection
Mike_James , so I just got this from MYOB Support (grrr... face plant into palm...) From what I understand, either option should work. However, if the Service M8 developers require further clarification, they can reach out to MYOB's API team directly as they are skilled in that area.53Views0likes1CommentRe: Unauthorised Invoice Online Payments Selection
Mike_Jamesand CassG So now I am confused. The email from Support regarding my case said to enter "Null" and the example on the release notes for 2018.2 showed to enter "Null" (on the right hand side of the page), but when hovering over the OnlinePaymentMethod attribute, a pop-up shows to enter "None", and the release note excerpt pasted above also shows the word is "None". I have emailed support to ask for clarification and confirmation. Yet more frustrating delay in getting this mess solved once and for all. Sheesh!52Views0likes3CommentsRe: Unauthorised Invoice Online Payments Selection
Hi CassG, At long last I have received some support for the issue of our settings (ie, "Do NOT Allow Online Invoice Payments") being overridden on invoices synched from 3rd party software. It took raising another case under the subject "Complaints", and a few days of waiting, but below is an excerpt of their reply. I now have to go back to Service M8 to see if they can tailor our invoice element to "NULL" for that one parameter. Wish me luck, and good luck to you too. - Bluewave I’ve consulted with the Senior Product specialist in our Financial Services team regarding your issue, and they’ve clarified that your current user experience is not typical for customers who do not use third-party software to create and send invoices. Since your invoices are created in Service M8 and synced automatically to MYOB, you would need to consult with Service M8 and their developers to review the ‘invoice elements’ they send to MYOB, as outlined here. The page explains the specification for ‘Online payment method,’ where the third-party software can choose to send it as ‘All’ or ‘Null.’ 'All' means online payments are enabled, while 'Null' means online payments are disabled. This indicates that Service M8 controls this invoice setting.60Views0likes8CommentsRe: Unauthorised Invoice Online Payments Selection
I have posted a new "idea" on the Ideas Exchange that requests MYOB to separate the Secure Invoicing upgrade from the Online Invoice Payments function, so I ask that everyone at least vote up that idea. As for recouping lost funds - I can only wish good luck to you, and sincerely empathise with you. Is this an issue that can be raised with a Dept of Fair Trading? (I think they're all state based) Is it a matter for a Consumer Protection body? This is not really in my wheelhouse, but I would hope that MYOB can FIX THE ISSUE before the simmering fire becomes an all-out conflagration. I have happily used MYOB for nearly 20 years, but this is so utterly disappointing.169Views6likes0Comments