Hi Bluewave
Was MYOB able to resolve your case? We have the same issue where our default settings have online payments turned off but all invoices loaded through API from our external sales system override this allowing for online payment options (including BPAY) to appear on invoices. MYOB blames our external sales provider but they have assured me that no payment settings are being loaded from their import data. I'm stuck in the middle as each are pointing the finger at one another and MYOB is now ignoring all emails from me. Currently having to manually turn off on all invoices before sending to customers which is a significant strain on our finance team.
Hi CassG,
At long last I have received some support for the issue of our settings (ie, "Do NOT Allow Online Invoice Payments") being overridden on invoices synched from 3rd party software. It took raising another case under the subject "Complaints", and a few days of waiting, but below is an excerpt of their reply. I now have to go back to Service M8 to see if they can tailor our invoice element to "NULL" for that one parameter. Wish me luck, and good luck to you too. - Bluewave
I’ve consulted with the Senior Product specialist in our Financial Services team regarding your issue, and they’ve clarified that your current user experience is not typical for customers who do not use third-party software to create and send invoices. Since your invoices are created in Service M8 and synced automatically to MYOB, you would need to consult with Service M8 and their developers to review the ‘invoice elements’ they send to MYOB, as outlined here.
The page explains the specification for ‘Online payment method,’ where the third-party software can choose to send it as ‘All’ or ‘Null.’ 'All' means online payments are enabled, while 'Null' means online payments are disabled. This indicates that Service M8 controls this invoice setting.
Bluewavethank you so much for keeping me in the loop! I have yet to hear from MYOB on my own case which I had to raise a new one last week as they were ignoring all contacts for my old one. I'll pass this information onto my provider and see if this can make a difference! Good luck to both of us!
Oops! Yes, thank you Mike_James!
