RESOLVED: In-tray Intermittent Performance - 1/5/24
Update: Service has now been restored. Thank you for your patience while we worked on this. Hey everyone, MYOB is conducting maintenance activity to solve intermittent performance issues for customers uploading and linking documents in the In-Tray. This may result in a short service disruption of service while this is implemented. For any updates, please refer to our Status Hub. Thank you for your patience as we activate this solve. Cheers, Amanda.
Planned maintenance for Online Invoice Payment services on the 25/04/2024
Please note that between 1pm and 5pm AEST we will be performing planned maintenance on our Online Invoice Payment services which will affect the ability to send invoices with surcharging enabled and customers will be unable to use the 'pay now' button during this time.Resolved! Customers unable to access - MYOB Business and AccountRight Browser - 01/03/24
We have identified an issue impacting customers’ ability to access MYOB Business and AccountRight Browser products. Our teams are urgently investigating this issue and are working hard to resolve it as soon as possible. To receive updates, visit: https://status.myob.com/
Support coverage over the Holiday season 2023
Hi Everyone Please see the following update for our support coverage over the holiday season. As always, we do encourage you to check outthis postfor all the ways to get support from MYOB. Should you need to contact us during the holiday season, the staffed hours for support teamsare listed below. Our virtual assistant MOCA will be available 24/7 and you can also submit a case at any time via My Account or your partner dashboard for MYOB to reply when next available. Live Chat & Phone Support (All times listed in AEDT) Day Date Operating Hours Thursday 21-Dec 0700-1900 Friday 22-Dec 0700-1900 Saturday 23-Dec --CLOSED-- Sunday 24-Dec --CLOSED-- Monday 25-Dec --CLOSED-- Tuesday 26-Dec --CLOSED-- Wednesday 27-Dec 0900-1700 Thursday 28-Dec 0900-1700 Friday 29-Dec 0900-1700 Saturday 30-Dec --CLOSED-- Sunday 31-Jan --CLOSED-- Monday 1-Jan --CLOSED-- Tuesday 2-Jan 09:00-1700 (*NZ Payroll closed) Wednesday 3-Jan 07:00-1900 Thursday 4-Jan 07:00-1900 Friday 5-Jan 07:00-1900 We hope you have a safe joyful festive season!