Missing Customer credit card payment
One of our customers paid an invoice with a credit card via MYOB. His card has been debited but we have not recieved notification or the money. He did not get a reciept for payment either just had the money go from his account. It was 2 months ago. Has anyone else had this happen?Unable to delete a payment
Hi, I am unable to delete a payment where I have been able to do this previously. It seems like an update issue. The option to delete is not there or is greyed out. I have also checked the preferences to ensure I can change transactions. I am an administrator so permissions is not an issue. Can you help please?Solved1.6KViews0likes7Comments
Invoices & Payments being entered twice when recording invoice
When inputting a new Sale, quite frequently it will either save the transaction twice, using sequenced invoice numbers or, if there's a payment amount entered, it will record 2 payments for the sale amount, leaving that invoice in credit. When the sale is for an item that has only 1 unit on hand, it will pop up an alert saying that there is not enough stock, but if you cancel the invoice, which it will then prompt you that you haven't recorded it, you can see the invoice saved already. This has been going on for a few weeks and is becoming increasingly frustrating.