Unable to delete a payment

Hi, I am having the same issue. It seems like an update issue. The option to delete is not there or is greyed out. I have also checked the preferences to ensure I can change transactions. I am an administrator so permissions is not an issue.

I need to delete a payment. Can you help please?

Hi Margi2454 

Thank you for your post. There are a number of reasons why you may be seeing the option to Reverse Transaction as shaded:

• Your user role is not allowed to delete or reverse transactions (You mentioned being an administrator, but I would also check if reversing payments is ticked under Setup > User Access).
• The transaction is included in a locked period.
• The transaction is not in your current financial year but in a previous (closed) financial year.
• The transaction is part of a processed Prepare Electronic Payment or Prepare Bank Deposit transaction. 
• Your file has become read-only due to being unable to be confirmed automatically.

If it is not caused by the above, I recommend first back up your company file, then recording another payment for $1 with the same date and currency as that transaction, and seeing if when you open it and click edit if it gives you the option to reverse or it is also shaded. This will help us narrow down if it's the specific transaction or all transactions with the restriction. 

 
Hope that helps and let me know how you go.

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Hello I am unable to delete or reverse a payment, can somebody explain why this is so when only last week I had the option.  How do I get around this thanks.

Hi Atlasstainless 

If it is not due to one of the restrictions I mentioned above, then I would also recommend clearing the AccountRight cache which can resolve some odd behaviour in the product: Clearing the AccountRight Cache.

If that does not help, could you provide some more context on what exactly is occurring? If you could mention the type of transaction, and what is preventing you from deleting or reversing the transaction?

A screenshot of the payment and any error message you get would be also helpful. 

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I took payment on a couple of sales orders in error.  I am now wondering if it has something to do with this and the transfer from deposits that went on in the background because they were still orders?  

Hi Atlasstainless 

Thanks for providing more details. It looks like it is a deposit transaction, which is when a payment is received against a sales order. 

When you enter a payment against a sales order before issuing an invoice, AccountRight treats the payments differently because at that time it's not yet considered income and puts it in a liability account. When the sales order is converted to an invoice, the deposit is transferred from the liability account to the trade debtor's account.

For this reason, you can't simply reverse the payment first, you need to deal with the transfer first by reversing the invoice. 

Please refer to the steps given in this Help Article for instructions on how to reverse this type of transaction: Customer deposits.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.