STP Error

2 Topics

Payroll & STP not updating at the ATO
I have 3 pay runs that are showing on the ATO STP Portal as either $0 balance x 2 payruns Overtime components excluded x 1 payrun They are however showing as correct amounts in the MYOB EOFY finalisation report and the payruns are showing correctly in the payrun report. I was advised by MYOB to reverse and reprocess however this again did nothing. Previous instructions shown in this forum indicate you need to do an updated payrun which updates the YTD balance but i want to see the individual payruns in the report. I want the correct pays to be showing in the ATO STP, do I need to reverse and process as a NEW payrun? however this will impact previous BAS Quarter reporting. I did request support via the support chanel but have not been replied to so hoping this forum will assist. I am aware there are other similar posts but they do not actually answer the question and can no longer be replied to. Hoping you can assist so I can fix in this December quarter
Solved
RochelleC
2 months ago Place MYOB Business: Payroll & MYOB Team
369Views
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STP reporting error
We have to process 71 employee's payrun today, and when I entered the timesheet and everything, I click record with validated STP details, I got this message: something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us...." then I have to do 4 separate batches, which is disappointing and time wasting. Can someone please advise?
ELVISAC
2 years ago Place MYOB Business: Payroll & MYOB Team
24Views
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2Comments