Payroll & STP not updating at the ATO
I have 3 pay runs that are showing on the ATO STP Portal as either $0 balance x 2 payruns Overtime components excluded x 1 payrun They are however showing as correct amounts in the MYOB EOFY finalisation report and the payruns are showing correctly in the payrun report. I was advised by MYOB to reverse and reprocess however this again did nothing. Previous instructions shown in this forum indicate you need to do an updated payrun which updates the YTD balance but i want to see the individual payruns in the report. I want the correct pays to be showing in the ATO STP, do I need to reverse and process as a NEW payrun? however this will impact previous BAS Quarter reporting. I did request support via the support chanel but have not been replied to so hoping this forum will assist. I am aware there are other similar posts but they do not actually answer the question and can no longer be replied to. Hoping you can assist so I can fix in this December quarterSolved
STP reporting error
We have to process 71 employee's payrun today, and when I entered the timesheet and everything, I click record with validated STP details, I got this message: something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us...." then I have to do 4 separate batches, which is disappointing and time wasting. Can someone please advise?
RFBA Incorrectly reporting via STP
Hi there, STP Phase 1 was used to lodge STP Finalisation for the 2022 FY. For some reason the employees who had RESC of $12 & $8k were also showing the exact the amounts in RFBA (which is incorrect). There is not meant to be any RFBA showing in their STP Finalisation summary. When I look at their last payslip for the 2022 FY there is no RFBA showing, just RESC which is correct. Why has this happened? When I go to remove finalisation for 2022 FY and try to re-lodge by enalbing RFBA and entering $0 in these coloums for RFBA, it keeps giving me an error "Something went wrong. Please try again or refresh browser". I have tried lodging as the registered agent and also as the employer, I have tried running another nil payslip before 30 June 2022, I have tried entering nil under RFBA after 'enabling RFBA' to be edited when finalisation is removed This link is what I followed and still no luck. https://help.myob.com/wiki/display/myob/End+of+year+finalisation+with+Single+Touch+Payroll+reporting?searchfacet=support:help&searchterm=reportable%20fringe%20benefit%20error&_ga=2.160064126.216763549.1682394840-1229945897.1679449673#expand-4FinaliseyourSingleTouchPayrollinformation Is it because we're now registered with STP Phase 2? Do I need lodge a paper copy manually to correct this for the two employees? Please help. Thanks. Leng
STP reporting error
We have to process 71 employee's payrun today, and when I entered the timesheet and everything, I click record with validated STP details, I got this message: something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us...." then I have to do 4 separate batches, which is disappointing and time wasting. Can someone please advise?