announcements

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Introducing Badges on the MYOB Community!
Badges are a fun new way to reward you for being an awesome member of the MYOB community.
Suja_P
8 years ago Place MYOB Announcements
5.7KViews
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A fresh look and feel for our forum
Our forum has had a facelift and is now mobile friendly!
Suja_P
9 years ago Place MYOB Announcements
8.9KViews
10likes
3Comments
Self-serve confirmation for older MYOB products
Confirming an older MYOB product company file just got easier. Come see the link to the tool to generate that confirmation code for your needs.
Steven_M
3 years ago Place MYOB Announcements
10KViews
8likes
0Comments
Happy 15th Birthday to the Community Forum
Over the last 15 years, this Community Forum has grown to over 200,000 members, had over half a million posts and over 32,000 solutions. Time to celebrate!
Steven_M
4 years ago Place MYOB Announcements
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8likes
2Comments
Be an MYOB Forum Superhero and win $$$!
Time to use your MYOB expert superpowers and win $$$ doing it!
Suja_P
8 years ago Place MYOB Announcements
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4Comments
2017 Forum Superhero competition winners!
And the winner of the 2017 Forum Superhero competition is....
Suja_P
8 years ago Place MYOB Announcements
6.4KViews
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8Comments
Enhanced security measures are live - 27/11/24 (Update 19/12/24)
Hi everyone, Update 19/12/24 - Are you still there? Hello Community members and followers of this security updates thread! Its been a few days since we last spoke. There is a great update coming through already for the inactivity timeout changes in the browser. AND its releasing Today the 19/12/24. Users in the browser will now be provided with a warning message 5 minutes prior to the inactivity timeout. This will show at the top of the window with "Are you still there?" and provides a clickable option to confirm "I'm still here" - example image below Update 05/12/24: Session Inactivity Lock for AccountRight Desktop App We've consulted with the ATO and have been able to agree that AccountRight Desktop can be excluded from the 30 minute inactivity lock requirement. We can confirm this feature has now been removed from the desktop app. While the inactivity lock is no longer in place on the AccountRight desktop app, we strongly encourage everyone to implement sensible security measures on your individual devices. This includes setting up automatic timeouts and using password-protected logins for added protection. The 30-minute inactivity lock will remain in place for MYOB Business and MYOB AccountRight in the browser, in line with ATO requirements. Previous update to this post (27/11/24) The changes for inactivity went live today on the 27th November. Specifically for AccountRight, many customers encountered unexpected crashing/freezing of the software after entering their password to sign in again. Work in progress would also be lost due to the crash. I want to assure everyone that this is not the expected behaviour associated with the inactivity timeout. You can expect the screen to blur and a message pop up. Click sign in again as [user]. Enter your password and you will be back to continue where you were (no loss to work in progress) As a result of the crashing, we have temporarily disabled the inactivity timeout for AccountRight, you will need to close and re-open AccountRight for this change to take effect. Thank you for the feedback, examples and information provided on these issues today. We are continuing to investigate before it is enabled again. I’m updating this post (2:30pm AU 21/11/24), as there have been a lot of comments and engagement in the change. With over 100 comments on the post, we are starting to get the same questions being asked, and answers being missed so I hope to summarise the change and key questions/feedback here. The change/s and timeline September 30 th > MYOB implemented 2FA being required at least once every 24 hours Some initial feedback came through about the 2FA prompt caused customers to lose work in progress MYOB has implemented a fix based on feedback and 2FA is prompted on the first login each day to avoid loss of work November 27 th > you'll be asked to sign back in after 20-30 minutes of inactivity (announced November 19 th ) This announcement on inactivity is driving a significant amount of feedback and discussion that I will summarise below What’s changing: From Wednesday 27 November 2024, you’ll be asked to sign back in after 20–30 minutes of inactivity. After this time, your screen will become locked and blurred. To continue working, you'll need to sign back in with your username and password. This applies to the following MYOB software: MYOB Business, MYOB AccountRight and AccountRight browser (online files only), MYOB Connected Ledger, MYOB Business Payroll Only and MYOB Practice. Browser: Desktop: What do you need to do? When you’re presented with the Are you still there? message we recommend that you click Sign in using [existing email] to return to work in progress. Note* 2FA is not required as part of signing in again and your email will automatically be pre-filled Will I lose my work when the screen is greyed out? If you sign back into your account using your existing email, you won’t lose any work in progress and can continue where you left off. However, if you choose to sign in to a different account, your work will not be saved. If you click Back or Reload, or if you don’t sign back in after 12 hours, you'll also lose work in progress. How does the inactivity screen work between Browser and Desktop? When you are logged into both the Browser and Desktop at the same time, each session will operate independently. This means that if you are inactive in the Desktop version, you can remain active in the Browser version. The inactivity timeouts for these sessions are separate from one another. When signing back in after inactivity, do I have to enter my email, password and do 2FA? No, your email will be automatically pre-filled when signing back in using your existing email to both the desktop and browser software. Users will be required to enter their password only. 2FA is still a 24-hour requirement and not required for signing back in after an inactivity timeout. Can I opt out of the new inactivity or 24-hour 2FA security measures? No, as these are mandatory compliance changes in line with industry best practice, they cannot be disabled Why am I being asked to login or do 2FA multiple times a day? Based on scenarios described in the forum + a known issue that MYOB is currently working to resolve, this could be for one of the following reasons. Closing AccountRight using the ‘x’ is currently causing 2FA to be prompted when re-opening the software even if it is less than 24 hours. This was recently discovered as a bug/regression with the last AccountRight 2024.10 release and the team are releasing a fix to this asap. This has been resolved* Opening multiple instances of AccountRight. This seems to something multiple customers are doing when they have multiple files they work on. Instead of switching between files (no login would be required) they are all opened concurrently and each instance of AccountRight that is opened will require a login Is this an MYOB decision or required by the ATO? And subsequently, why do New Zealand customers need to adhere to ATO requirements? Yes, both the 24 hour 2FA and the inactivity timeout changes are mandated requirements from the ATO. This requirement seeks to minimise the opportunity for unauthorised users to access Taxation, Accounting, Payroll, Business Registry or Superannuation related information. Read more on the ATO website here if interested New Zealand customers, although not bound by the same requirements set by the ATO, will share the same security measures as our Australian customers so that MYOB is providing best practice security to all customers. MYOB has also published help articles that explain the changes and can be found below For Australian customers here For New Zealand customers here
Mike_MYOB
8 months ago Place MYOB Announcements
4.5KViews
6likes
307Comments
A fresh look for our forum
We've introduced some changes to our Home page. Hope the changes make your time on our forum more satisfying and successful!
Suja_P
6 years ago Place MYOB Announcements
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6likes
3Comments
Re-imagined MYOB Contact Us Page
Changed made to the Contact Us Page
Steven_M
3 years ago Place MYOB Announcements
1.2KViews
5likes
0Comments
Updated Rules of Participation
Changes to the Rules of Participation
Steven_M
3 years ago Place MYOB Announcements
2.4KViews
4likes
0Comments

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style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .facebook a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .linkedin a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath 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","introduction":"","metrics":{"__typename":"MessageMetrics","views":5667},"postTime":"2017-11-01T10:30:34.662+11:00","lastPublishTime":"2017-11-01T12:48:15.301+11:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi all, \n \n We are super excited to announce the introduction of badges on the MYOB Community. \n \n Badges are a fun new way to reward you for being an awesome member of the MYOB community. And if you’re an MYOB expert, badges make it really easy for others to spot you. \n \n Here’s four of 60+ badges that are up for grabs: \n \n \n \n You can also earn special badges for being the Top Contributor and Problem Solver for each month. \n \n \n We even have some exclusive badges for our VIP members: \n \n \n \n Where can I see all my badges? \n Simply go to your Profile page to see your top five badges and if you have more, click the ‘+ more’ link to view the All Badges page. \n \n What do the badges mean? \n When in the All Badges page, you can click a badge to see what you’ve been rewarded for. \n \n Can I see badges earned by others? \n Of course, you can! Simply hover over their user name to see their most valuable badges. \n \n \n \n Or go to their All Badges page to see them all. For example check out Ron's (ronatbas) impressive trophy case! \n \n How will I find out when I earn a new badge? \n We‘ll keep you in the know! You’ll get an email with all the details and we’ll also see this in your Notifications. \n \n What does ‘Earned by 21’ mean? \n It means that there are 21 people who've earned this badge. The lower the number the more exclusive it is! \n \n Can I suggest some ideas for badges? \n Yes please! 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This means that you will now be able to enjoy the full community experience on any device. \n \n Browse Community \n It is now easier for you to access the various categories and boards from anywhere on the forum. Simply click on the Browse Community link in the Community header to see a pull-out menu with a listing of all the categories. \n \n Partner Zone \n We have created a new ‘Partner Zone’ button for MYOB Partners. The new button, located in the header, gives quick and easy access to all the exclusive partner boards. \n \n User details \n We’ve also made some changes to the User profile page. You can now click into your avatar to access your Profile, Settings, Statistics, Subscriptions and plenty more. If you have set up any Favourite boards, you will now see them within your user profile page. \n \n As you can see we've done some major changes. So our team will continue to monitor the various aspects of the forum to ensure that all areas are performing as expected. \n \n We hope that these changes make your time on our forum more satisfying and successful. We’d love to hear what you think. Please leave your feedback, below. Or, if you prefer you may also send me a Private Message or email to CommunityAU@MYOB.com. We welcome both positive and negative feedback. \n \n Simplify Success! \n \n Regards, Suja Pillai Social Support and Community Manager MYOB Australia Pty Ltd ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"2021","kudosSumWeight":10,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuM3wyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS00Mzk3NzUtMTE4NjZpMTAyNTU1RERDNzBGNTU3NQ?revision=6\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuM3wyLjF8b3wyNXxfTlZffDI","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS00Mzk3NzUtMTE4NjdpOEY0NDU4RkJGOTBFMzlDOA?revision=6\"}"}}],"totalCount":2,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"coverImage":null,"coverImageProperties":{"__typename":"CoverImageProperties","style":"STANDARD","titlePosition":"BOTTOM","altText":""}},"Conversation:conversation:805066":{"__typename":"Conversation","id":"conversation:805066","topic":{"__typename":"BlogTopicMessage","uid":805066},"lastPostingActivityTime":"2023-02-22T07:33:29.580+11:00","solved":false},"User:user:49125":{"__typename":"User","uid":49125,"login":"Steven_M","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/custom/Rectangle_24-1706588706059.png?time=1712840915000"},"id":"user:49125"},"BlogTopicMessage:message:805066":{"__typename":"BlogTopicMessage","subject":"Self-serve confirmation for older MYOB products","conversation":{"__ref":"Conversation:conversation:805066"},"id":"message:805066","revisionNum":4,"uid":805066,"depth":0,"board":{"__ref":"Blog:board:CommunityBlog"},"author":{"__ref":"User:user:49125"},"teaser@stripHtml({\"removeProcessingText\":true,\"truncateLength\":-1})":" Confirming an older MYOB product company file just got easier. Come see the link to the tool to generate that confirmation code for your needs. ","introduction":"","metrics":{"__typename":"MessageMetrics","views":10298},"postTime":"2023-02-22T07:12:01.568+11:00","lastPublishTime":"2023-02-22T07:33:29.580+11:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Time is precious, and we're always looking for ways to save you some. So we're making it easier for you to confirm company files with AccountRight Classic v19, AccountEdge and New Zealand Payroll. Now, you can use our dedicated self-service option, so you can generate the confirmation code whenever you need by going to http://help.myob.com/confirmation - no need to contact support! \n \n For full details, check out Help Article: Activating and confirming older MYOB products. \n \n Please note: You will need your Serial Number and company file code available to generate the confirmation code - available by selecting 'Confirm' via Phone when prompted. \n \n Using the current version of AccountRight and need to confirm a company file? Check out Help Article: About activation and confirmation \n ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"821","kudosSumWeight":8,"repliesCount":0,"readOnly":true,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"coverImage":null,"coverImageProperties":{"__typename":"CoverImageProperties","style":"STANDARD","titlePosition":"BOTTOM","altText":""}},"Conversation:conversation:732790":{"__typename":"Conversation","id":"conversation:732790","topic":{"__typename":"BlogTopicMessage","uid":732790},"lastPostingActivityTime":"2021-11-22T13:14:31.447+11:00","solved":false},"BlogTopicMessage:message:732790":{"__typename":"BlogTopicMessage","subject":"Happy 15th Birthday to the Community Forum","conversation":{"__ref":"Conversation:conversation:732790"},"id":"message:732790","revisionNum":4,"uid":732790,"depth":0,"board":{"__ref":"Blog:board:CommunityBlog"},"author":{"__ref":"User:user:49125"},"teaser@stripHtml({\"removeProcessingText\":true,\"truncateLength\":-1})":" Over the last 15 years, this Community Forum has grown to over 200,000 members, had over half a million posts and over 32,000 solutions. Time to celebrate! ","introduction":"","metrics":{"__typename":"MessageMetrics","views":966},"postTime":"2021-11-22T09:33:06.045+11:00","lastPublishTime":"2021-11-22T09:33:06.045+11:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi Everyone This week 15 years ago the MYOB Community Forum was launched. Back then the desktop based Accounting v16 was the latest version of the software. Since that time MYOB has taken more customers to the cloud with our AccountRight Live range, MYOB Essentials, and now MYOB Business. What a journey it has been! Over the last 15 years, this Community Forum has grown to over 200,000 members, had over half a million posts and over 32,000 solutions. Big achievements \n While it’s a time to celebrate for the Community as a whole. We want to take the time to thank our top contributors – (in no particular order) \n \n \n \n \n ronatbas \n \n \n Mike_James \n \n GDay53 \n \n Clive \n \n \n Julie_A_C \n \n \n \n \n TonyLane / Tazter \n \n \n AlanT \n \n \n jenniek \n \n \n Dee-Workman \n \n \n CathieR \n \n \n \n \n Cloud_Mind / CloudMindAcc \n \n \n IanChait \n \n \n DuncanS \n \n \n Geoff_ \n \n \n David_Cree \n \n \n \n \n Leanne_Berry \n \n \n The_Doc \n \n \n Kym__Yeoward \n \n \n PaulBihet \n \n \n JeffreyTodd \n \n \n \n \n \n Our acknowledgements are also with MYOB Moderators past and present including JasonHill and Suja_P \n Most of all we want to thank the Community as a whole, who without their dedication and the hard work this Community Forum wouldn’t be what it is today. \n Let’s all raise a glass to the MYOB Community Forum and here’s to another 15 years! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1496","kudosSumWeight":8,"repliesCount":2,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"coverImage":null,"coverImageProperties":{"__typename":"CoverImageProperties","style":"STANDARD","titlePosition":"BOTTOM","altText":""}},"Conversation:conversation:467627":{"__typename":"Conversation","id":"conversation:467627","topic":{"__typename":"BlogTopicMessage","uid":467627},"lastPostingActivityTime":"2017-07-31T14:27:13.084+10:00","solved":false},"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS00Njc2MjctMTM2MjBpMzY0MDkwQ0E4MUE5Q0NBQQ?revision=4\"}":{"__typename":"AssociatedImage","url":"https://community.myob.com/t5/s/myob/images/bS00Njc2MjctMTM2MjBpMzY0MDkwQ0E4MUE5Q0NBQQ?revision=4","title":"COMM-FORUM-BNR-FINAL-72-01.png","associationType":"TEASER","width":1052,"height":445,"altText":null},"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS00Njc2MjctMTM2MjFpQjAzQzQzMDg2MTk3NkU3Mg?revision=4\"}":{"__typename":"AssociatedImage","url":"https://community.myob.com/t5/s/myob/images/bS00Njc2MjctMTM2MjFpQjAzQzQzMDg2MTk3NkU3Mg?revision=4","title":"COMM-FORUM-BNR-FINAL-72-01.png","associationType":"BODY","width":1052,"height":445,"altText":null},"BlogTopicMessage:message:467627":{"__typename":"BlogTopicMessage","subject":"Be an MYOB Forum Superhero and win $$$!","conversation":{"__ref":"Conversation:conversation:467627"},"id":"message:467627","revisionNum":4,"uid":467627,"depth":0,"board":{"__ref":"Blog:board:CommunityBlog"},"author":{"__ref":"User:user:49141"},"teaser@stripHtml({\"removeProcessingText\":true,\"truncateLength\":-1})":" \n Time to use your MYOB expert superpowers and win $$$ doing it! \n ","introduction":"","metrics":{"__typename":"MessageMetrics","views":9264},"postTime":"2017-06-22T09:00:00.031+10:00","lastPublishTime":"2017-06-22T11:35:36.489+10:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" \n \n It's that time of the year again! Time to use your MYOB expert superpowers to rescue those weathering the EOFY storm. Even better, you can win $$$ doing it! \n \n EOFY is a great time to come to the MYOB Forum to interact and exchange notes, tips, knowledge, checklists and more with our community of MYOB Partners, users and staff members. \n \n And just like last year, we want to reward you for your help and contributions during this busy period. So jump in, earn points, and you could win! \n \n It all starts today! You can earn points each time you participate on the forum, right up until 31 July. \n \n Here’s what you'll earn: \n \n \n 1 point for each Post you make \n 3 points for each Kudos you receive \n 9 points for each post marked as an Accepted Solution. \n \n \n Get the most points during the competition period, and you’ll win a $400 gift card! Come second, and you’ll get a $150 gift card. There are other prizes too, including some for new forum members and our generous neighbours from across the Tasman. \n \n Find out more in our Terms and Conditions. And don’t forget to check back here for point leader updates. \n \n We’ll be announcing the winners of our 2017 Superhero competition on 1 August 2017. \n \n Regards, \n Suja Pillai Social Support and Community Manager MYOB Australia Pty Ltd ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1388","kudosSumWeight":8,"repliesCount":4,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuM3wyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS00Njc2MjctMTM2MjBpMzY0MDkwQ0E4MUE5Q0NBQQ?revision=4\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuM3wyLjF8b3wyNXxfTlZffDI","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS00Njc2MjctMTM2MjFpQjAzQzQzMDg2MTk3NkU3Mg?revision=4\"}"}}],"totalCount":2,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"coverImage":null,"coverImageProperties":{"__typename":"CoverImageProperties","style":"STANDARD","titlePosition":"BOTTOM","altText":""}},"Conversation:conversation:477916":{"__typename":"Conversation","id":"conversation:477916","topic":{"__typename":"BlogTopicMessage","uid":477916},"lastPostingActivityTime":"2017-10-19T23:29:49.151+11:00","solved":false},"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS00Nzc5MTYtMTQzNTdpNEJEQjZGNkQyMkIzQTE5Nw?revision=2\"}":{"__typename":"AssociatedImage","url":"https://community.myob.com/t5/s/myob/images/bS00Nzc5MTYtMTQzNTdpNEJEQjZGNkQyMkIzQTE5Nw?revision=2","title":"COMM-FORUM-BNR-FINAL-72-01.png","associationType":"TEASER","width":1052,"height":445,"altText":null},"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS00Nzc5MTYtMTQzNjBpRjkwMDRFMjMyMjE1Q0VCNQ?revision=2\"}":{"__typename":"AssociatedImage","url":"https://community.myob.com/t5/s/myob/images/bS00Nzc5MTYtMTQzNjBpRjkwMDRFMjMyMjE1Q0VCNQ?revision=2","title":"COMM-FORUM-BNR-FINAL-72-01.png","associationType":"BODY","width":1052,"height":445,"altText":null},"BlogTopicMessage:message:477916":{"__typename":"BlogTopicMessage","subject":"2017 Forum Superhero competition winners!","conversation":{"__ref":"Conversation:conversation:477916"},"id":"message:477916","revisionNum":2,"uid":477916,"depth":0,"board":{"__ref":"Blog:board:CommunityBlog"},"author":{"__ref":"User:user:49141"},"teaser@stripHtml({\"removeProcessingText\":true,\"truncateLength\":-1})":" \n And the winner of the 2017 Forum Superhero competition is.... ","introduction":"","metrics":{"__typename":"MessageMetrics","views":6379},"postTime":"2017-08-14T10:56:34.165+10:00","lastPublishTime":"2017-08-14T10:56:34.165+10:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" \n \n Hi all, \n \n I am super pleased to announce the winner of the 2017 Forum Superhero competition is none other than Ron AKA ronatbas! \n \n Ron has been one of our most prolific MYOB partners on the forum. While Ron is known to have a particular interest in payroll related queries, with over 3700 Posts and 574 Solutions, he has clearly demonstrated that he is an all round expert of MYOB software and services. \n \n A massive congratulation to Ron on a well deserved win of the $400 gift card! \n \n Congratulations also to Gavin AKA gavin12345 for winning the second prize of $150. Gavin’s knowledge of MYOB software and services is second to none. His detailed responses to some complex posts clearly show is extensive knowledge of MYOB products. \n \n The winners of the other prize are: \n \n - Most engaged NZ member - Mike_James \n \n - Most helpful Post - Kym__Yeoward - http://community.myob.com/t5/AccountRight-Tax-and-Business/Can-I-do-a-BAS-for-a-quarter-more-than-a-year-after-the-quot/m-p/474951#M8286 \n \n - Best Post by a new member - AnnaH - http://community.myob.com/t5/AccountRight-Sales-and-purchases/Invoicing-WET-to-Wine-Retailers/m-p/471748#M37438 \n \n - Post with most kudos - gavin12345 - http://community.myob.com/t5/AccountRight-Staffing-and/TWO-PAYMENT-SUMMARY-FOR-THE-SAME-EMPLOYEE/m-p/471305#M32181 \n \n - New member with most kudos - StevenTrevor \n \n Congratulations to all our winners! \n \n A huge thank you to everyone who actively participated on the forum during this competition period. Your contributions have helped make 2017 the Best EOFY ever! \n \n Special thank you to CloudMindAcc, NikkiParsons, GDay53, DuncanS, AlanT, Mike_James, jenniek and Kym__Yeoward for all the help during this period and for being among the top 10 in the points tally. \n \n I look forward to working closely with each of you and hope for continued support from you while we grow the MYOB Community. \n \n Thank you! \n \n \n \n \n \n \n \n #LoveYourWork \n #SimplifySuccess \n \n Regards, Suja Pillai \n Social Support and Community Manager MYOB Australia Pty Ltd \n \n \n \n \n \n ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"2218","kudosSumWeight":7,"repliesCount":8,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuM3wyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS00Nzc5MTYtMTQzNTdpNEJEQjZGNkQyMkIzQTE5Nw?revision=2\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuM3wyLjF8b3wyNXxfTlZffDI","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS00Nzc5MTYtMTQzNjBpRjkwMDRFMjMyMjE1Q0VCNQ?revision=2\"}"}}],"totalCount":2,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"coverImage":null,"coverImageProperties":{"__typename":"CoverImageProperties","style":"STANDARD","titlePosition":"BOTTOM","altText":""}},"Conversation:conversation:878908":{"__typename":"Conversation","id":"conversation:878908","topic":{"__typename":"BlogTopicMessage","uid":878908},"lastPostingActivityTime":"2024-12-19T11:34:57.901+11:00","solved":false},"User:user:259431":{"__typename":"User","uid":259431,"login":"Mike_MYOB","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/custom/Rectangle_23-1706588706059.png?time=1712840915000"},"id":"user:259431"},"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS04Nzg5MDgtSmFiNGdL?revision=10\"}":{"__typename":"AssociatedImage","url":"https://community.myob.com/t5/s/myob/images/bS04Nzg5MDgtSmFiNGdL?revision=10","title":"Flux.1 AI-2024-10-31.png","associationType":"COVER","width":1024,"height":1024,"altText":""},"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS04Nzg5MDgtOGxKMUN3?revision=10\"}":{"__typename":"AssociatedImage","url":"https://community.myob.com/t5/s/myob/images/bS04Nzg5MDgtOGxKMUN3?revision=10","title":"image.png","associationType":"BODY","width":1166,"height":219,"altText":""},"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS04Nzg5MDgtWDVqVW5j?revision=10\"}":{"__typename":"AssociatedImage","url":"https://community.myob.com/t5/s/myob/images/bS04Nzg5MDgtWDVqVW5j?revision=10","title":"clipboard_image-1-1732159974671.png","associationType":"BODY","width":751,"height":506,"altText":""},"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS04Nzg5MDgtSVFPcmN4?revision=10\"}":{"__typename":"AssociatedImage","url":"https://community.myob.com/t5/s/myob/images/bS04Nzg5MDgtSVFPcmN4?revision=10","title":"clipboard_image-2-1732159974678.png","associationType":"BODY","width":815,"height":406,"altText":""},"BlogTopicMessage:message:878908":{"__typename":"BlogTopicMessage","subject":"Enhanced security measures are live - 27/11/24 (Update 19/12/24)","conversation":{"__ref":"Conversation:conversation:878908"},"id":"message:878908","revisionNum":10,"uid":878908,"depth":0,"board":{"__ref":"Blog:board:CommunityBlog"},"author":{"__ref":"User:user:259431"},"teaser@stripHtml({\"removeProcessingText\":true,\"truncateLength\":-1})":"","introduction":"","metrics":{"__typename":"MessageMetrics","views":4454},"postTime":"2024-09-12T13:12:05.520+10:00","lastPublishTime":"2024-12-19T11:34:57.901+11:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi everyone, Update 19/12/24 - Are you still there? Hello Community members and followers of this security updates thread! Its been a few days since we last spoke. There is a great update coming through already for the inactivity timeout changes in the browser. AND its releasing Today the 19/12/24. \n Users in the browser will now be provided with a warning message 5 minutes prior to the inactivity timeout. This will show at the top of the window with \"Are you still there?\" and provides a clickable option to confirm \"I'm still here\" - example image below \n \n \n Update 05/12/24: Session Inactivity Lock for AccountRight Desktop App We've consulted with the ATO and have been able to agree that AccountRight Desktop can be excluded from the 30 minute inactivity lock requirement. We can confirm this feature has now been removed from the desktop app. While the inactivity lock is no longer in place on the AccountRight desktop app, we strongly encourage everyone to implement sensible security measures on your individual devices. This includes setting up automatic timeouts and using password-protected logins for added protection. The 30-minute inactivity lock will remain in place for MYOB Business and MYOB AccountRight in the browser, in line with ATO requirements. \n \n Previous update to this post (27/11/24) The changes for inactivity went live today on the 27th November. Specifically for AccountRight, many customers encountered unexpected crashing/freezing of the software after entering their password to sign in again. Work in progress would also be lost due to the crash. I want to assure everyone that this is not the expected behaviour associated with the inactivity timeout. You can expect the screen to blur and a message pop up. Click sign in again as [user]. Enter your password and you will be back to continue where you were (no loss to work in progress) As a result of the crashing, we have temporarily disabled the inactivity timeout for AccountRight, you will need to close and re-open AccountRight for this change to take effect. Thank you for the feedback, examples and information provided on these issues today. We are continuing to investigate before it is enabled again. I’m updating this post (2:30pm AU 21/11/24), as there have been a lot of comments and engagement in the change. With over 100 comments on the post, we are starting to get the same questions being asked, and answers being missed so I hope to summarise the change and key questions/feedback here. \n The change/s and timeline \n \n September 30 th > MYOB implemented 2FA being required at least once every 24 hours\n \n Some initial feedback came through about the 2FA prompt caused customers to lose work in progress \n MYOB has implemented a fix based on feedback and 2FA is prompted on the first login each day to avoid loss of work \n \n \n \n \n November 27 th > you'll be asked to sign back in after 20-30 minutes of inactivity (announced November 19 th )\n \n This announcement on inactivity is driving a significant amount of feedback and discussion that I will summarise below \n \n \n \n What’s changing: From Wednesday 27 November 2024, you’ll be asked to sign back in after 20–30 minutes of inactivity. After this time, your screen will become locked and blurred. To continue working, you'll need to sign back in with your username and password. This applies to the following MYOB software: MYOB Business, MYOB AccountRight and AccountRight browser (online files only), MYOB Connected Ledger, MYOB Business Payroll Only and MYOB Practice. Browser: \n \n Desktop: \n \n \n What do you need to do? \n When you’re presented with the Are you still there? message we recommend that you click Sign in using [existing email] to return to work in progress. Note* 2FA is not required as part of signing in again and your email will automatically be pre-filled \n Will I lose my work when the screen is greyed out? \n If you sign back into your account using your existing email, you won’t lose any work in progress and can continue where you left off. However, if you choose to sign in to a different account, your work will not be saved. \n If you click Back or Reload, or if you don’t sign back in after 12 hours, you'll also lose work in progress. \n How does the inactivity screen work between Browser and Desktop? \n When you are logged into both the Browser and Desktop at the same time, each session will operate independently. This means that if you are inactive in the Desktop version, you can remain active in the Browser version. The inactivity timeouts for these sessions are separate from one another. \n When signing back in after inactivity, do I have to enter my email, password and do 2FA? \n No, your email will be automatically pre-filled when signing back in using your existing email to both the desktop and browser software. Users will be required to enter their password only. 2FA is still a 24-hour requirement and not required for signing back in after an inactivity timeout. \n Can I opt out of the new inactivity or 24-hour 2FA security measures? \n No, as these are mandatory compliance changes in line with industry best practice, they cannot be disabled \n Why am I being asked to login or do 2FA multiple times a day? \n Based on scenarios described in the forum + a known issue that MYOB is currently working to resolve, this could be for one of the following reasons. \n \n Closing AccountRight using the ‘x’ is currently causing 2FA to be prompted when re-opening the software even if it is less than 24 hours. This was recently discovered as a bug/regression with the last AccountRight 2024.10 release and the team are releasing a fix to this asap. This has been resolved* \n Opening multiple instances of AccountRight. This seems to something multiple customers are doing when they have multiple files they work on. Instead of switching between files (no login would be required) they are all opened concurrently and each instance of AccountRight that is opened will require a login \n \n Is this an MYOB decision or required by the ATO? And subsequently, why do New Zealand customers need to adhere to ATO requirements? \n \n Yes, both the 24 hour 2FA and the inactivity timeout changes are mandated requirements from the ATO. This requirement seeks to minimise the opportunity for unauthorised users to access Taxation, Accounting, Payroll, Business Registry or Superannuation related information. Read more on the ATO website here if interested \n New Zealand customers, although not bound by the same requirements set by the ATO, will share the same security measures as our Australian customers so that MYOB is providing best practice security to all customers. \n \n \n MYOB has also published help articles that explain the changes and can be found below \n \n For Australian customers here \n For New Zealand customers here \n \n \n ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"7120","kudosSumWeight":6,"repliesCount":307,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuM3wyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS04Nzg5MDgtSmFiNGdL?revision=10\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuM3wyLjF8b3wyNXxfTlZffDI","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS04Nzg5MDgtOGxKMUN3?revision=10\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuM3wyLjF8b3wyNXxfTlZffDM","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS04Nzg5MDgtWDVqVW5j?revision=10\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuM3wyLjF8b3wyNXxfTlZffDQ","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS04Nzg5MDgtSVFPcmN4?revision=10\"}"}}],"totalCount":4,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"coverImage":{"__typename":"UploadedImage","url":"https://community.myob.com/t5/s/myob/images/bS04Nzg5MDgtSmFiNGdL?revision=10"},"coverImageProperties":{"__typename":"CoverImageProperties","style":"STANDARD","titlePosition":"BOTTOM","altText":""}},"Conversation:conversation:601408":{"__typename":"Conversation","id":"conversation:601408","topic":{"__typename":"BlogTopicMessage","uid":601408},"lastPostingActivityTime":"2019-09-03T11:13:15.029+10:00","solved":false},"BlogTopicMessage:message:601408":{"__typename":"BlogTopicMessage","subject":"A fresh look for our forum","conversation":{"__ref":"Conversation:conversation:601408"},"id":"message:601408","revisionNum":2,"uid":601408,"depth":0,"board":{"__ref":"Blog:board:CommunityBlog"},"author":{"__ref":"User:user:49141"},"teaser@stripHtml({\"removeProcessingText\":true,\"truncateLength\":-1})":" We've introduced some changes to our Home page. Hope the changes make your time on our forum more satisfying and successful! ","introduction":"","metrics":{"__typename":"MessageMetrics","views":3734},"postTime":"2019-07-31T16:20:57.360+10:00","lastPublishTime":"2019-07-31T16:20:57.360+10:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi everyone, \n \n Now that the EOFY / STP busy period is (mostly) behind us, we’d like to use the opportunity to introduce some changes to our Home Page. \n \n These changes are based on a combination of feedback from our members, and analysis conducted by our design teams and are aimed at making it easier for our members to navigate and get to the information most relevant to them. \n \n Here’s what we’ve changed: \n \n Product tiles: \n To make it easier for you to recognise and get to boards that are most relevant to your query or area of interest, we’ve created prominent tiles of our top products like – AccountRight, Essentials, New Zealand information and others. \n \n The Browse Community link in the Community header, can still be used for a listing of all categories. \n \n Updates and Notifications: \n To ensure that important information is not missed, we’ve moved the Updates and Notifications panel to give it more room and prominence. \n \n ‘Start a post’ button: \n To make it easier for members to start a new post, we’ve added an extra ‘Start a new post’ button in a more visible location on the Home page. The original ‘Start a post’ button at the top right side of the page will stay, and can still be accessed from any page on the forum. \n \n Apart from the above, we’re also made some other cosmetic changes that our regular visitors will notice - like a facelift to the announcements panel under the banner and a change of location for the community stats panel. \n This is only the start of some of the improvements we’re working on. \n \n Still to come: \n \n Search – We acknowledge that there’s plenty to be desired with the current search function. So, improving the search function is the next big item being looked at by our in-house developer. \n \n Incidents board – A dedicated new board for posts relating to known issues and incidents, with an ability to subscribe for email notifications, based on products and service relevant to you. \n \n Board restructure – It’s been a while since we’ve had a tidy up of our existing boards. So, we will shortly be doing just that - add, remove, merge boards, with an aim to have a lean and logical board structure. \n \n It is very important to us that both our existing and new members gain maximum value from their time here. \n So, we’d love to hear what you think. Please leave your feedback, below. Or, if you prefer you may also send me a Private Message. 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